Rocio S. Perez Rodriguez
Miami,FL
Summary
Highly skilled and enthusiastic professional with more than 5+ years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management, and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
8
8
years of professional experience
Work History
Assistant Sales Manager
Carico International
07.2021 - 10.2022
- Assisted the sales team with completing customer transactions and managing issues.
- Demonstrated exemplary customer service by engaging with customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and the community to establish long-term business growth.
- Communicated product quality and market comparisons by creating sales presentations.
- Prepared sales presentations for clients showing the success and credibility of products.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Assistant Practice Manager
Internal Medicine Clinic
05.2019 - 05.2021
- Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Provided outstanding support to the entire staff, which helped improve process flow and boosted efficiency.
- Developed and implemented strategies to improve patient access, satisfaction, and care quality.
- Supervised a team of five office personnel.
- Oversaw accounting, budgeting, and financial reporting.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Assistant Pharmacy Manager
Medical Pharmacy
03.2015 - 11.2018
- Implemented new customer service policies to maximize satisfaction and loyalty.
- Ordered all pharmacy supplies and kept a check on inventory levels.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Collaborated with store manager to maintain daily operations.
- Supervised a team of two pharmacists, two pharmacy technicians, and a front desk agent and helped resolve issues arising during shifts.
- Oversaw orders and shipments as scheduled.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Created and modified weekly schedules for staff.
- Promoted pharmacy services to patients and medical providers.
Education
MBA - Healthcare Management & Innovation Technology
Johns Hopkins University
Baltimore, MD08.2023
Bachelor of Science - Biomedical Sciences
Interamerican University of Puerto Rico
Puerto Rico05.2019
Skills
- Customer Satisfaction
- Electronic Health Records
- HIPAA guidelines
- Schedule Management
- Resource Allocation
- Insurance Verification
- Utilization Management
- Data Entry Documentation
- Employee Training
- Time Management
- Medical Terminology
- Computer Proficiency
Languages
English
Full Professional
Spanish
Native or Bilingual
Additional Information
Professional Projects:
Researcher at Institute of Neurobiology of Puerto Rico - Performing Immunohistochemistry testing to target the presence of NMDA A1 receptors in the brain.
Business Leader Resident at Johns Hopkins Carey Business School Leadership Residency - Leadership in Organization Training Course
Crisis Management Plan Developer - Samsung's Crisis Management Plan
Relevant Coursework:
- Operations Management, Mergers, and Acquisitions, Business Law, Business Communication, Healthcare Law & Regulation, Negotiation in Healthcare Settings, Marketing Management, Healthcare Innovations and Medical Devices, Business Law, Business Communication, Accounting and Financial Reporting, Corporate Finance, and Pharmaceutical Strategies.
Timeline
Assistant Sales Manager
Carico International
07.2021 - 10.2022
Assistant Practice Manager
Internal Medicine Clinic
05.2019 - 05.2021
Assistant Pharmacy Manager
Medical Pharmacy
03.2015 - 11.2018
MBA - Healthcare Management & Innovation Technology
Johns Hopkins University
Bachelor of Science - Biomedical Sciences
Interamerican University of Puerto Rico
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