ROCK STAR
Newark,DE
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.
Hardworking Warehouse Associate with excellent materials receiving, handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Overview
37
37
years of professional experience
Work History
Warehouse Worker
Brook Mays Music
Dallas, TX
03.2010 - 08.2023
- Positioned products between receiving, storage and shipping areas as part of just-in-time supply chain management for major manufacturers.
- Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
- Unloaded cargo from trucks with mechanized equipment.
- Planned stock quantities according to marketplace demand and sales forecasts.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Logged unit quantities and entered data into inventory database.
- Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
- Tagged unmarked merchandise with item number.
- Managed warehouse system updates to increase productivity and reduce errors.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Generated warehouse shipping documents, packing lists and invoices.
- Staged and sorted multiple types of products for loading.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Received deliveries, scanned packages and updated orders in internal database.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Established and maintained good relations with customers, vendors and transport companies.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Painter
Specialty Paintworks
Boise, ID
08.2004 - 03.2010
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
- Used power and hand tools safely and effectively.
- Cleaned and properly stored paint equipment and supplies at end of each workday.
- Performed repairs to defects in walls by patching holes and scrapes prior at project start.
- Primed, smoothed and cleaned trim, walls and ceilings to prepare for painting tasks.
- Cleaned and smoothed surfaces prior to painting.
- Applied paints, sealers and solvents to plaster, sheetrock, concrete and wood.
- Spread undercoats and finish materials using rollers and spray equipment.
- Mixed and applied paints, varnishes and sealants to promote lasting finish.
- Performed series of surface preparation techniques to maximize paint durability.
- Recommended blending, harmonizing and contrasting color options to customers.
Car Sales Consultant
Carman Lincoln Mercury
Newark, DE
08.1999 - 08.2004
- Answered customer emails and telephone requests for information.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
- Met incoming customers at door to guide through showroom and sales lot.
- Brought in above-average sales revenue each month.
- Filled out paperwork to register vehicles and complete sales.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Delivered reports to enhance sales information and management.
- Followed up with customers to build long-term relationships and successful referrals.
- Educated customers about sales processes, warranty requirements and service standards.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
Assistant Retail Sales Manager
Jamesways Department Stores
Newark, DE
08.1986 - 08.1999
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Christiana High School
Newark, DE06.1986
Skills
- Materials handling and transport
- Forklifts
- Facilities maintenance
- Pallet jacks
- Warehouse operations
- Able to lift and carry 75 lbs
- Stockroom procedures
- Freight operations
- Adaptive team player
- Product organization
- Loss prevention
- Merchandise stocking
- Workload priorities
- Vendor relations
- Shipping oversight
- Dependable and reliable
- RF scanning devices
- Loading and unloading
- Inventory tracking
- Heavy lifting
- Mentoring and training
- Merchandise restock
- Inventory replenishment
- Product Recommendations
- Teamwork and Collaboration
- Display Setup
- Customer Service
- Excellent Written and Verbal Communication
- Store Opening and Closing
- Returns and Exchanges
- Building Customer Loyalty
- POS Systems
- Cash Handling
- Cash Register Operations
- Customer Relations
- Employee Training
- Honest and Ethical
- Reliable and Responsible
- Staff Mentoring
Timeline
Warehouse Worker
Brook Mays Music
03.2010 - 08.2023
Painter
Specialty Paintworks
08.2004 - 03.2010
Car Sales Consultant
Carman Lincoln Mercury
08.1999 - 08.2004
Assistant Retail Sales Manager
Jamesways Department Stores
08.1986 - 08.1999
High School Diploma -
Christiana High School
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