Overview
Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Rock A ADIKPETO

ROCHESTER,Minnesota

Overview

8
8
years of professional experience

Summary

Bilingual DevOps Engineer with background designing, testing and implementing infrastructure and applications. Talented performer with over 7 years of experience using source control tools to identify and fix bugs in code. Consistent team player with exemplary multitasking skills.

Work History

DevOps Engineer

iCare Medical
Texas City, TX
03.2019 - Current
  • Implemented a fully automated CI/CD pipeline using Jenkins & Git to complete the automation from commit to deployment
  • Worked on Git/Github to manage source Code
  • Worked closely with development teams to improve workflows around build, test, and deployment of applications
  • Set up Ansible control and slave nodes and developed playbooks to automate the configuration of servers across environments
  • Automated built and deployment using jenkins to reduce human error and speed up production processes
  • Automated the infrastructure deployment for different stages such as ,Dev/QA/Stage/Prod
  • Deployed applications using Helm charts into kubernetes Clusters
  • Created Dockerfiles, built Docker images, and pushing images to ECR for microservices to run on kubernetes platform
  • Implemented containers on AWS using ECS and complementary services, including
  • Amazon Elastic Container Registry (ECR)
  • Configured EKS to manage the Kubernetes management infrastructure, implemented different scheduling options
  • Built, managed, and monitor cloud infrastructure on AWS (EC2, RDS, S3, ELB, etc)
  • Used terraform to provision Aws services such as EC2, VPC, RDS, etc..
  • Worked with project management tool such as Jira and Confluence

Linux System Administrator

Dr Financial Service
Houston, TX
01.2017 - 03.2019
  • Installation, maintenance, administration and troubleshooting of Red Hat Enterprise
  • Linux
  • RPM and YUM package installations, patch, and other server management
  • Hands on experience of infrastructure and Application Admin, scripting using shell
  • Expertise on writing shell scripts to perform unmanned tasks
  • Set up user and group ID's, printing parameters, network configuration, resolving password and permission issues
  • Install, configure, and manage LAMP (Linux/Apache/MYSQL/PHP) stacks
  • Developed Cron jobs and shell scripts for automating administrative tasks like filesystem management, process management, Server reboots, etc
  • Worked on creating Virtual machines using VirtualBox, Vagrant.

Technical Support Specialist

Oceanix Sarl
12.2015 - 12.2017
  • Provided technical support to 500+ customers, achieving a customer satisfaction rating of 95%
  • Resolved an average of 50 support tickets daily, consistently meeting or exceeding the team's SLA of 24-hour response time
  • Conducted 200+ remote troubleshooting sessions, resolving issues with a first- call resolution rate of 80%
  • Increased customer retention by 20% through proactive outreach and personalized support
  • Collaborated with the product development team to identify and report 100+ product bugs and usability issues, contributing to product improvement and customer satisfaction
  • Reduced customer onboarding time by 30% by creating comprehensive self-help guides and video tutorials
  • Trained and mentored 10 new technical support team members, resulting in improved team performance and reduced ramp-up time.

Education

Bachelor of Science - Geography

Université D'Abomey Calavi
Benin
03.2010

Skills

  • Performance Management
  • Script Maintenance and Updates
  • Task Prioritization
  • Direct Server Support
  • IT Solution Building
  • Meeting Participation
  • Project Planning
  • Effective Communication
  • Strategic Project Planning
  • Project Management
  • Dashboard Creation
  • Process Improvement
  • Requirements Gathering
  • Test Development
  • Idea Development and Brainstorming
  • Database Management Software
  • Object-Oriented Programming
  • Software Development Standards

Additional Information

TECHNICAL SKILLS

• Operating Systems : Linux (RedHat 8, CentoS ,Ubuntu) Windows.

• AWS ( IAM Role, EC2, EBS, EFS, EKS, ECR, S3, • VPC, Cloud watch NACLs)

• Scripting Languages : Bash Shell Scripting

• Infrastructure Provisioning : Terraform

• Distributed Version control tool : Git

• Source Code Management : GitHub

• Build Tools : Maven

• Remote artifactory Repository : Nexus ,ECR

• Code Quality Analysis Tool : SonarQube, SonarCloud

• Application server : Tomcat

• CI/CD Tool : Jenkins

• Configuration Management : Ansible

• Application Deployment : Ansible

• Containerization Tool : Docker

• Container Orchestration Tool : Kubernetes

• Monitoring Tool : Prometheus and Grafana ,SPLUNK

• Log Management and Data Analytics Tool: ELK (Elasticsearch, and Kibana)

• Ticketing : Jira

• Feedback notification : Email notification/Slack notification Intelligent integrated Environment : VS code

• Write, modify and maintain Ansible playbooks using module

• Write, modify and maintain YAML files

• A detailed-oriented IT professional.

Timeline

DevOps Engineer

iCare Medical
03.2019 - Current

Linux System Administrator

Dr Financial Service
01.2017 - 03.2019

Technical Support Specialist

Oceanix Sarl
12.2015 - 12.2017

Bachelor of Science - Geography

Université D'Abomey Calavi

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Rock A ADIKPETO