Rockalle Johnson
Pomona,California
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. a team player who works well with others. skilled at working with elders. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Client Aide
Christ Centered Ministries CCM
Los Angeles, CA
07.2021 - Current
- Monitored security systems to ensure proper safety of the residents.
- Provided support to tenants during their stay in the residential house.
- Resolved tenant complaints promptly and professionally.
- Assisted clients with daily needs, monitoring women ans men
- medication prep, groups and day to day task.
- Conducted rounds of rooms and buildings, unlocked windows, propped open doors and [Task].
- Conducted regular rounds of assigned areas to ensure security measures were being followed.
- Kept building areas organized, clean and neat.
- Provided assistance to residents with daily living activities such as meal preparation, housekeeping and laundry.
Monitor
first 2 serve
Los Angeles, CA
12.2017 - 04.2019
- Monitored building entrances, exits and common areas to ensure safety of residents.
- Provided assistance to residents with daily living activities such as meal preparation, housekeeping and laundry.
- Assisted in the maintenance of resident records and files.
- Conducted regular rounds of assigned areas to ensure security measures were being followed.
- Conducted rounds of rooms and buildings, unlocked windows, propped open doors and [Task].
- Conducted regular rounds to keep residents and areas safe and secure.
Guest Service Usher
stub hub.
Carson, CA
06.2017 - 11.2018
- Greeted guests and provided directions to their seats.
- Provided assistance with seating and wheelchair accommodations for disabled guests.
- Directed guests to restrooms, concession stands, and other amenities.
- Checked tickets at the entrance of the auditoriums or theaters.
- Assisted in resolving customer service issues such as seating disputes or complaints.
- Monitored incoming traffic flow to ensure a safe environment for patrons entering or leaving the facility.
- Verified that only authorized personnel entered restricted areas.
- Ensured that no prohibited items were brought into the venue.
- Collected tickets from customers prior to entering auditoriums or theaters.
- Performed light maintenance tasks such as sweeping floors and emptying trash cans.
- Greeted incoming guests with friendly smile and provided knowledgeable service.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between and after shows.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Caregiver
Serinity senior home
Compton, CA
11.2010 - 02.2014
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Accompanied clients to social events such as movies or plays.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
Medical Office Assistant
her clinic
Los Angeles, CA
07.2006 - 09.2008
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Provided education to patients about their medications or treatments.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
- Provided professional services and support in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
Medical Assistant
picos womens medical group
Los Angeles, CA
06.2002 - 08.2005
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA06-2001
certified medical assisting - Medical Assisting
Bryman College
Los Angeles, CASkills
- Effective Customer Communication
- Personal Care And Support
- Daily Living Assistance
- Resident Assistance
- Positive Working Relationships
- Companionship Skills
- Nursing
- Vital Signs
- Daily Living Activities Assistance
- Client Dressing
- Customer Service Excellence
- CPR, First Aid, AED
- Friendly, Positive Attitude
Certification
cpr ccertified
certified medical assisting
Timeline
Client Aide
Christ Centered Ministries CCM
07.2021 - Current
Monitor
first 2 serve
12.2017 - 04.2019
Guest Service Usher
stub hub.
06.2017 - 11.2018
Caregiver
Serinity senior home
11.2010 - 02.2014
Medical Office Assistant
her clinic
07.2006 - 09.2008
Medical Assistant
picos womens medical group
06.2002 - 08.2005
High School Diploma -
Crenshaw High School
certified medical assisting - Medical Assisting
Bryman College
cpr ccertified
certified medical assisting
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