Rockeeney English
Coral Springs,FL
Summary
Experienced customer service representative with a strong track record in the industry, recognized for building rapport and fostering client relationships. A positive team player, dedicated to enhancing customer satisfaction and driving company success. Proven ability to establish partnerships and contribute to business growth through effective communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Insurance Verification Specialist (LOP)
MCKESSON
10.2023 - 07.2024
- Investigated any discrepancies found in the verification process.
- Reviewed client information to ensure accuracy of insurance coverage and eligibility for services.
- Verified insurance benefits for patients by contacting insurance companies via telephone, fax or secure electronic transactions.
- Adhered strictly to HIPAA privacy standards when handling confidential information.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Assisted in the development of strategies to improve collections process efficiency.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Senior Customer Support Representative
RITE AIDE
07.2020 - 09.2023
- Assisted pharmacists with filling prescriptions accurately and efficiently.
- Resolved customer complaints and concerns in a professional manner.
- Maintained accurate records of all transactions, including refills and new prescriptions.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
PATIENT CARE ADVOCATE
Cigna
St Louis
10.2021 - 08.2023
- Reviewed orders prior to dispensing to ensure accuracy of information entered into the computer system.
- Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
- Utilized knowledge of state-specific laws pertaining to drug distribution procedures.
- Managed workflow within the pharmacy department.
- Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
CUSTOMER SERVICE REPRESENTATIVE
Continuum Verizon
Sunrise
11.2019 - 09.2021
- Researched and developed mobile phone specifications for customers
- Provided technical support to customers regarding their mobile phones
- Created promotional materials for new and existing models of mobile phones
- Answered customer queries about product features, warranties, prices
- Provided recommendations on which type and model of phone would best suit individual customers' requirements
Collections Agent
Exact Sciences Laboratories
Madison
08.2016 - 07.2019
- Conducted skip-tracing activities to locate delinquent customers.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Updated account status records and collection efforts.
Education
Bachelor of Arts - Psychology
FAU
01.2020
Associate of Arts - Psychology
Broward College
FL01.2012
High School Diploma -
American World Wide Academy
FL01.2006
Skills
- Collections regulatory guidelines
- Billing and collections best practices
- Insurance terminology
- Insurance plan verification
- Prior authorization processing
- Electronic authorization processing
- Medical terminology expert
- Attention to Detail
- Verbal Communication
- Multitasking Abilities
- Time management abilities
References
References available upon request.
Timeline
Insurance Verification Specialist (LOP)
MCKESSON
10.2023 - 07.2024
PATIENT CARE ADVOCATE
Cigna
10.2021 - 08.2023
Senior Customer Support Representative
RITE AIDE
07.2020 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE
Continuum Verizon
11.2019 - 09.2021
Collections Agent
Exact Sciences Laboratories
08.2016 - 07.2019
Bachelor of Arts - Psychology
FAU
Associate of Arts - Psychology
Broward College
High School Diploma -
American World Wide Academy
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