Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Education and Training
Timeline
Generic

Rockelle Cobb

Grand Prairie,TX

Summary

Adaptable professional with 11+ years of Automotive customer service experience, with a proven knowledge of procedure standardization, sales administration, and customer needs assessment to leverage my skills to successfully fill the customer service role at your company. Poised individual with well-developed skills, which include communication and problem solving skills resulting from career spanning three years at On The Road Garage as Parts Manager, and eight years working as Service Advisor for Freedom Dodge by Ed Morse company. Decisive multi-tasker with drive to take on new opportunities with great enthusiasm.

I'm a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Automotive Parts Manager

On The Road Garage
Dallas , TX
12.2022 - 08.2025
  • Calculated materials, supplies and parts costs to develop repair estimates and prepare work orders.
  • Detailed delivery of shipment expectations , expected changes and typical duration of estimated date for parts arrival.
  • Researched and filed/completed parts warranty claims, and determined requirements for coverage for replacements if those parts failed.
  • Updated vendor customer accounts in computer system, submitted payments and changed personal details.
  • Collaborated with other departments to ensure timely deliveries.
  • Identified opportunities for process improvements within the department.
  • Trained new staff members on proper parts handling techniques.
  • Conducted regular inventory audits to ensure accuracy of stock levels.
  • Analyzed pricing trends to optimize cost savings.
  • Maintained records of all orders placed, received, and shipped.
  • Implemented improvements to streamline the ordering process.
  • Investigated discrepancies between physical inventories and records.
  • Inspected returned parts for damage before restocking shelves.
  • Ensured accuracy in order processing and invoicing procedures.
  • Coordinated delivery schedules for incoming orders.
  • Mitigated financial discrepancies by managing claims processing, damaged goods, back ordered parts, overages and shortages.
  • Managed procurement processes, negotiating with suppliers to secure best prices.
  • Developed and maintained positive and fair working relationships with vendors and suppliers to ensure quality and reliability.

Automotive Service Advisor

Freedom Dodge Chrysler Jeep
Duncanville, Texas
10.2014 - 12.2022
  • Monitored work progress to ensure timely completion of services within specified time frames.
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
  • Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
  • Scheduled appointments for vehicle service and repairs as requested by customers.
  • Provided estimates of repair costs to customers and discussed additional payment options with them.
  • Collaborated closely with colleagues across departments such as sales, finance and accounting to maximize a positive customer experience.
  • Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
  • Educated customers about preventative maintenance programs available at the dealership on products such as extended warranties, oil changes and tire rotations.
  • Resolved customer complaints promptly in a professional manner while adhering to company policies.
  • Followed up with customers after service visits to confirm satisfaction with completed work.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Kept records of customer interactions or transactions, thoroughly recording details of all inquiries involved.
  • Promoted high customer satisfaction by quickly and accurately resolving problem with knowledgeable and friendly service.
  • Coordinated with internal departments to ensure timely and successful delivery of solutions according to customer needs.
  • Strengthened customer retention by offering discount options.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Updated databases with new and modified customer data.

Education

Completed coursework towards Legal Ethics Buisness Law - Business Law

Trinity Valley Community College
Athens, TX
06.2012

High School Diploma -

CrossRoads ISD
CrossRoads, TX
06.2011

Skills

  • Multitasking and Organization
  • Progress Reporting
  • Computer Skills
  • Estimating Accuracy
  • Excellent Communication
  • Team Collaboration
  • Product Training
  • Data Processing
  • Customer Service
  • Documentation and Reporting
  • Order fulfillment
  • Returns processing
  • Invoice processing
  • Parts documentation
  • Ordering parts
  • Production cost verification
  • Idea development and brainstorming
  • Energetic and positive
  • Professionalism
  • Communication
  • Adaptability
  • Estimating
  • Cost control
  • Cost estimating

Accomplishments

  • SERVICE ADVISORSERVICE ADVISORSERVICE ADVISORSERVICE ADVISOR
  • Freedom Dodge by Ed Morse, Duncanville, TX / Oct 2014 -
  • Present
  • EXPERIENCEEXPERIENCEEXPERIENCEEXPERIENCE
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Review insurance policy terms to determine whether a particular loss is covered by insurance
  • Contact customers to respond to inquiries or to notify them of claim investigation
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Solicit sales of new or additional services or products.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
  • Compile estimates of repair costs, and secure customers' approval to perform repairs
  • Seven years master certified in current field

Certification

  • Master certified in Jeep vehicle knowledge and technology. ( 2014 - 2022)
  • Master certified in Dodge vehicle knowledge and technology. (2014 - 2022)
  • Master certified in Chrysler vehicle knowledge and technology. (2014 - 2022)
  • Certified in multiple departments for Rivian EDV - ( 2022 - 2025)
  • ALL CERTIFICATES AVAILABLE UPON REQUEST - PAPER COPIES

Education and Training

other

Timeline

Automotive Parts Manager

On The Road Garage
12.2022 - 08.2025

Automotive Service Advisor

Freedom Dodge Chrysler Jeep
10.2014 - 12.2022

Completed coursework towards Legal Ethics Buisness Law - Business Law

Trinity Valley Community College

High School Diploma -

CrossRoads ISD

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Rockelle Cobb