Rockey Murphy
T-Mobile
BEAUMONT,CA
13
years of professional experience
Results-oriented Retail Manager with 8 years of experience leading teams to excel revenue targets. Expertise in performance monitoring, problem-solving, team development and inventory control, coupled with a strong commitment to exceptional customer service.
Work History
Retail Store Manager
7 Years 10 Months- Led team of sales associates to achieve monthly revenue targets through effective coaching and motivation.
- Analyzed sales data to identify trends, adjusting merchandising strategies to optimize customer engagement.
- Implemented inventory management strategies to reduce stock discrepancies and improve product availability.
- Developed training programs for new hires, enhancing onboarding experience and accelerating productivity.
- Executed marketing initiatives to drive foot traffic and increase brand awareness within the local community.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
Retail Assistant Manager
3 Years 5 Months- Supervised daily operations and maintained adherence to company policies and operational standards.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Retail Sales Associate
1 Year 9 Months- Consistently excelled personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Education
High School Diploma
No Degree - Business
Skills
Sales growth
Sales analysis
Multi-tasking
Strategic planning
Performance monitoring
Sales forecasting
Coaching
Coaching and mentoring
Customer service
Problem-solving
Customer engagement
Timeline
Retail Store Manager
T-Mobile
10.2018 - CurrentRead More
Retail Assistant Manager
Sprint
05.2015 - 10.2018Read More
Retail Sales Associate
T-Mobile
10.2013 - 07.2015Read More
Redlands East Valley Highschool
High School Diploma
Read More
Crafton Hills College
No Degree from Business
Read More
T-Mobile Annual Winner Circle (Top 1% Club)
Stores ranked in the Top 1% in the whole company in a month to month basis for the whole year are sent on a one week, all expensed paid vacation to Annual T-Mobile Winner Circle club to celebrate with the senior leaders across the country.