Rockie Tincher
Spring Hill,FL
Summary
Experienced business leader with a strong background in operations, budget forecasting, policy writing, financial reporting, customer relationship management, and inventory control. Proven ability to build teams, guide daily service, and support long-term business growth.
Overview
52
52
years of professional experience
Work History
Business Owner
MMVSC, MMDAS
Hebron, Indiana
03.2013 - Current
- Directed MMVSC and MMDAS business operations and daily service delivery.
- Managed budgets and financial planning to ensure fiscal health of MMVSC and MMDAS.
- Oversaw staffing, hiring, and training to build skilled teams for MMVSC and MMDAS.
- Developed company policies for MMVSC and MMDAS workplace standards.
- Led planning meetings and guided long-term growth initiatives.
- Reviewed performance reports and adjusted strategies for operational needs.
- Built customer relationships and handled client concerns professionally.
Sales, F&I, MGR, GSM, GM, Director of Operations
General Motors, Dodge, Ford, Nissan, Toyota
Chicago Land Area, Illinois
02.1984 - 03.2012
- Structured financing and insurance options for General Motors, Dodge, Ford, Nissan, and Toyota customers.
- Verified credit applications and lender requirements for auto financing approvals.
- Coordinated with sales teams on deal structure and customer financing needs.
- Maintained relationships with lenders, banks, and credit unions for vehicle funding.
- Trained dealership staff on finance menus, paperwork flow, and customer presentation.
- Monitored changes in laws, regulations, industry standards related to finance and insurance activities.
- Facilitated training sessions for staff members on various aspects of finance and insurance operations.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Stayed abreast of lending regulations, industry trends and market rates.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with the senior management team to review progress against established objectives.
- Oversaw daily workflow, staffing, and service coordination for dealership operations.
Area Sales Manager
Hako Minuteman
Addison, I’ll
02.1982 - 02.1984
- Developed territory sales plans for commercial floor care solutions.
- Managed regional dealer accounts for Hako Minuteman cleaning equipment.
- Built relationships with distributors, contractors, and end users.
- Presented product features for sweepers, scrubbers, and vacuums.
Foreman, General Foreman
Rockwell, Wisconsin Steel, Reynolds, Kaiser
Chicago, McCook, Newark, Illinois, Ohio
10.1974 - 01.1982
- Led crew on steel production lines at Rockwell and Wisconsin Steel, ensuring optimal workflow.
- Monitored safety practices during furnace, mill, and crane activities.
- Assigned daily tasks to team members to improve workflow. on Reynolds and Kaiser shop floor operations to meet production targets.
- Trained new workers on equipment checks and plant procedures, enhancing their readiness and safety awareness.
- Coordinated maintenance requests with mechanics and production teams.
- Inspected work areas for quality, housekeeping, and compliance.
- Trained new employees in safety regulations, operational procedures, and company policies.
Education
Some College (No Degree) - Law Enforcement
Thornton Community College
Thornton, ILSkills
- Budget management
- Financial analysis
- Client relationship management
- Client relationship management
- Digital marketing strategy
- Inventory management
- Client relationship management
Accomplishments
- NUMBER ONE IN THE ZONE FOR PRODUCTION & CUSTOMER SATISFACTION IN THE FOR TOYOTA
Timeline
Business Owner
MMVSC, MMDAS
03.2013 - Current
Sales, F&I, MGR, GSM, GM, Director of Operations
General Motors, Dodge, Ford, Nissan, Toyota
02.1984 - 03.2012
Area Sales Manager
Hako Minuteman
02.1982 - 02.1984
Foreman, General Foreman
Rockwell, Wisconsin Steel, Reynolds, Kaiser
10.1974 - 01.1982
Some College (No Degree) - Law Enforcement
Thornton Community College