Adept at enhancing customer experiences and fostering repeat business, I leveraged my expertise in POS system operations and exceptional customer service at Gmoc Chevron. My proactive approach resulted in a significant improvement in transaction accuracy and customer satisfaction, showcasing my reliability and strong work ethic.
Hi, I’m
Rocksand Marie Driskill
Riverside,CA
Summary
Overview
20
years of professional experience
Work History
Gmoc Chevron
Cashier
10.2020 - Current
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
Bakers Burgers, Inc.
Customer Attendant
08.2006 - 01.2021
Job overview
- Managed challenging customer situations with tact and professionalism, leading to successful resolutions.
- Exemplified professionalism by adhering to dress code standards, punctuality requirements, and displaying a positive attitude at all times.
- Provided support during colleagues' absences, ensuring smooth operations.
- Efficiently handled high call volumes while maintaining excellent service quality standards.
- Provided personalized attention to each client, creating a welcoming atmosphere that encouraged repeat business.
- Boosted company reputation through exceptional customer service and problem resolution skills.
- Ensured prompt resolution of issues by escalating complex problems to appropriate departments or personnel when necessary.
Terrace Books
Cashier
04.2005 - 08.2006
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated the cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
John W. North High School Riverside, CA
High School Diploma from GED
06.2005
University Overview
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Professionalism and courtesy
- Product knowledge
- Refunds and exchanges
- POS system operations
- Guest inquiries
- ID verification
- Fraud prevention awareness
- Loyalty program promotion
- Liquor regulations and compliance
- Liquor law compliance
- Empathy and patience
- Basic math
- Upselling techniques
- Online orders preparation
- Receipt handling
- Gift card handling
- Honest and dependable
Timeline
Cashier
Gmoc Chevron
10.2020 - Current
Customer Attendant
Bakers Burgers, Inc.
08.2006 - 01.2021
Cashier
Terrace Books
04.2005 - 08.2006
John W. North High School
High School Diploma from GED
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