Rocky Campos
Rockwall
Overview
18
18
years of professional experience
Work History
SR SPECIALIST-CLIENT TECH ADMINISTRATOR
AT&T
Richardson
01.2020 - Current
- Diagnosed network issues and provided technical support for tier 2 and tier 3 problems.
Managed incidents and coordinated root cause analysis to restore service efficiently.
Monitored network performance and performed routine maintenance to optimize operations.
Configured network devices and deployed solutions while implementing vendor fixes.
Collaborated with business partners in DevOps to support projects and streamline processes.
Maintained comprehensive documentation, including technical and process specifications.
Set up, maintained, and supported contact centers to enhance customer service capabilities.
Provided setup and ongoing support for spectrum auction executives. - Led cross-functional teams to implement process improvements and enhance service delivery.
- Analyzed customer feedback to identify trends and enhance product offerings.
- Developed training materials and conducted workshops for new team members.
INFORMATION SYSTEMS TECH II
AT&T
Plano
01.2012 - 05.2020
- Supported and maintained authorized retail builds to ensure operational efficiency.
Managed AR networks to enhance connectivity and performance.
Collaborated with multiple vendors and teams to optimize project outcomes.
Served as Subject Matter Expert on retail operations involving command structure.
Utilized Active Directory for user management and resource allocation.
Developed Java-based solutions to improve system functionality. - Maintained network hardware and software for optimal performance.
- Provided technical support to end-users via phone and in-person.
- Installed and configured computer systems and peripherals for users.
INFORMATION SYSTEMS TECH I
AT&T
Richardson
09.2009 - 07.2012
- Monitored and managed Unix servers, using scripting and For loops to automate server reboots via CMD command line.
- Installed and configured network hardware for optimal performance.
- Provided technical support to customers via phone and chat channels.
- Diagnosed and resolved software and hardware issues efficiently.
INFORMATION SYSTEMS TECH
AT&T
Dallas
09.2008 - 02.2009
- IT Help Desk, Setup Network, Trainer , SME.
- Installed and configured network hardware and software systems.
- Delivered technical support to end-users, resolving issues across systems and applications.
- Monitored network performance, identifying and addressing areas for enhancement.
Education
Associate of Science - Computer Engineer Electronics Technology CEET
ITT Technical Institute
Arlington, TX05-2004
Skills
- Network troubleshooting and configuration
- VoIP systems management
- Unix and Linux administration
- Active Directory management
- Desktop troubleshooting expertise
- Device configuration and setup
- Hardware management and support
- System upgrades and installations
- Performance monitoring
- Systems integration
- Project coordination and management
- Customer relationship management
- Knowledge management
- User training and support
- Technical documentation creation
- Root cause analysis
- Problem solving skills
- Team leadership and development
- Effective communication
- Help desk software proficiency
Accomplishments
2019 AT&T Rising Latino
Timeline
SR SPECIALIST-CLIENT TECH ADMINISTRATOR
AT&T
01.2020 - Current
INFORMATION SYSTEMS TECH II
AT&T
01.2012 - 05.2020
INFORMATION SYSTEMS TECH I
AT&T
09.2009 - 07.2012
INFORMATION SYSTEMS TECH
AT&T
09.2008 - 02.2009
Associate of Science - Computer Engineer Electronics Technology CEET
ITT Technical Institute