Rocky Cordeiro
Round Rock,TX
Summary
Highly dedicated and results-oriented IT Leader with a successful track record in steering complex projects, managing diverse teams, and aligning IT strategies with organizational goals. As a seasoned IT Director, Program Manager, and Project Manager, bringing extensive experience and expertise in developing and executing comprehensive IT roadmaps.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Global It Manager
Wi-Fi Alliance
03.2023 - Current
- Spearheaded the implementation of a new global IT infrastructure, resulting in increased efficiency and cost savings annually of $25,000
- Collaborated with cross-functional teams to integrate new technologies and software solutions, improving communication and collaboration among global teams
- Managed vendor relationships and negotiated contracts to ensure optimal service levels and cost-effectiveness for IT services and products
- Succeeded in Digital Transformation initiatives based on the developed IT roadmap
- This resulted in cost savings and with much more defined processes and strengthened security posture.
IT Network administrator
Central Health
07.2018 - 02.2023
- Successfully oversaw and maintained the entire enterprise network, ensuring uninterrupted operations and optimizing network performance
- Proactively monitored and analyzed network traffic, identifying and mitigating potential threats and anomalies before impacting operations
- Developed comprehensive 'How to' documentation for user support, streamlining issue resolution processes
- Collaborated with users to implement documentation, enhancing self-sufficiency and reducing support response times
- Acted as the primary escalation point for all emergency network requests, demonstrating swift and effective response to critical issues
- Ensured timely resolution of emergency requests, minimizing downtime and maintaining business continuity
- Successfully completed various network refresh projects aimed at improving site service and overall network reliability
- Implemented strategic upgrades and enhancements, resulting in enhanced network efficiency and improved user experience.
IT manager
Central Health
04.2019 - 02.2020
- Spearheaded the design and implementation of workflows and processes to align with the strategic vision of the executive board and ensure client success outcomes
- Which lead to actualization of use of a $500,000 Salesforce build
- Led technical resources for new client projects, system implementations, business impact assessments, and legacy network asset refreshes
- Managed vendor relationships and served as the escalation contact for supply chain issues
- Mentored team members to maintain daily success and foster a network of recruited talent for contingent operations
- Served as a voting member of the Enterprise Security Committee and Change approval board
- Successfully implemented encryption practices for the health plan's CRM.
IT Services Field technician
Central Health
07.2018 - 05.2019
- Acted as the onsite representative for over 9 sites, effectively handling Tier II and user provisioning requests
- Led project work and created service solutions while documenting processes
- Served as the reliable escalation point for all client requests
- Collaborated with a team of Field techs to resolve client issues and successfully complete large projects
- Recognized with the CIO 'Knocked it out of the park' award for exceptional customer service
- Developed and maintained strong relationships across the enterprise.
NOC technician
GCS technologies
10.2017 - 07.2018
- Demonstrated proficiency in project management, successfully overseeing and completing various projects
- Monitored network uptime and security threats for over 400 customers
- Provided thorough training on safety techniques to colleagues and customers
- Served as the primary point of contact for over 300 customers
- Skilled in efficiently triaging tickets
- Rapidly assimilates new technologies and methodologies
- Exceptional leadership and communication skills
- Trusted to work autonomously and deliver results efficiently.
Education
Cybersecurity | B.S. - Cybersecurity
Western Governors University
Salt Lake City, UT02.2024
Information Technology | A.S. - Information Technology
Southern New Hampshire University
Manchester, NH03.2018
Skills
- Strategic Leadership
- Program and Project Management
- Team Collaboration
- Technology Roadmapping
- Budget Management
- Risk Management
- Communication and Stakeholder Engagement
Certification
- 02/2019, Cisco CCNA, Cisco
- 06/2022, CompTIA A+, CompTIA, http://verify.CompTIA.org, FRXT6S1521FEQ6G2
- 08/2022, Project +, CompTIA, http://verify.CompTIA.org, 24D5T5VSJBVQQQ3W
- 08/2023, CySA +, CompTIA, http://verify.CompTIA.org, EQ3LMZPYFMBQQ0G1
- 02/2024, Pentest +, CompTIA, http://verify.CompTIA.org, 9QN0QC2ZBFQE1B3H
- 05/2023, SSCP, ISC2
- 07/2021, Emerging Leaders Program, Central Health, The purpose of the Emerging Leader Program (ELP) is to provide staff with an opportunity to advance into a leadership role by providing them with the necessary education and training., 2021
- ITIL v4, Testcert
Timeline
Global It Manager
Wi-Fi Alliance
03.2023 - Current
IT manager
Central Health
04.2019 - 02.2020
IT Network administrator
Central Health
07.2018 - 02.2023
IT Services Field technician
Central Health
07.2018 - 05.2019
NOC technician
GCS technologies
10.2017 - 07.2018
Cybersecurity | B.S. - Cybersecurity
Western Governors University
Information Technology | A.S. - Information Technology
Southern New Hampshire University
Similar Profiles
Judy SchearJudy Schear
Senior Specialist, Project Manager at AT&T Wi-Fi ServicesSenior Specialist, Project Manager at AT&T Wi-Fi Services
Jesse JarvisJesse Jarvis
I.T /CCTV and Network Technician at Made By Wi-FiI.T /CCTV and Network Technician at Made By Wi-Fi
Justin WhitsonJustin Whitson
Construction Foreman at Ranch Wi-FiConstruction Foreman at Ranch Wi-Fi