Summary
Overview
Work History
Education
Skills
Timeline
Generic

Baraka (Rocky) Grier

Anniston,AL

Summary

Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.

Overview

25
25
years of professional experience

Work History

Customer Liaison Officer

Bridgewater Interiors
Oxford, AL
01.2011 - Current
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Operating the Quality Van daily delivery seats to and fro our customer
  • Improved customer relationships with our customer
  • Was manager of various situations
  • Maintained knowledge of latest requirements and support strategies.

Small Business Owner

TreadMaster Fitness Sales And Service
Weaver, AL
06.2003 - 10.2013
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Devised processes to boost long-term business success and increase profit levels.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Specialist

Army Reserve
Anniston, AL
06.1989 - 07.1992
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.

Education

High School Diploma -

Saks High School
Anniston, AL
05.1989

Skills

  • Upbeat and Positive Personality
  • Customer Care
  • Call Documentation
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty

Timeline

Customer Liaison Officer

Bridgewater Interiors
01.2011 - Current

Small Business Owner

TreadMaster Fitness Sales And Service
06.2003 - 10.2013

Specialist

Army Reserve
06.1989 - 07.1992

High School Diploma -

Saks High School

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Baraka (Rocky) Grier