Rocky Mathers Jr
Cambridge,OH
Summary
Dependable Outside Sales Representative with strong conflict management and organizational skills. Ability to handle multiple projects simultaneously with high degree of accuracy. Enthusiastic about positively impacting business operations by maximizing customer satisfaction.
Overview
18
18
years of professional experience
Work History
Outside Rental Sales
Southeastern Equipment Company
12.2020 - Current
- Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Placed sales calls and handled sales for incoming customer calls.
- Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
- Contributed to event marketing, sales and brand promotion.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Established new accounts through cold calling and personal visits to potential customers.
- Coordinated equipment availability with other departments to accommodate last-minute requests or reservation changes.
- Managed multiple tasks in high-volume environment.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Contributed to company growth by achieving individual sales goals while supporting overall team objectives consistently.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.
- Developed in-depth knowledge of rental inventory to provide expert advice on product selection.
- Delivered exceptional customer care through prompt responses to inquiries via phone calls or emails.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Established strong rapport with clients, leading to repeat business and referral opportunities.
Rental Yard Associate
Southeastern Equipment Company
04.2019 - 12.2020
- Conducted thorough inspections of equipment prior to renting, ensuring safety and cleanliness standards were met.
- Managed rental agreements for a streamlined process, ensuring accuracy and proper documentation.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Assisted customers with billing disputes or discrepancies, providing excellent customer service and prompt resolution.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Trained new associates on company policies and procedures, fostering a positive team environment for all employees.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed multiple tasks in high-volume environment.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Handled sales for incoming customer calls.
- Coordinated equipment maintenance schedules, minimizing downtime for rental fleet availability.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Grocery Store Manager
Riesbeck's Food Market
12.2010 - 04.2019
- Implemented a robust quality control program that ensured adherence to health regulations while maintaining high levels of customer satisfaction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Increased employee productivity through comprehensive training programs on efficient work techniques and best practices.
- Collaborated with corporate headquarters on implementing new directives, sharing best practices, and staying up-to-date on industry trends.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining high-quality customer service standards.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Boosted store efficiency by streamlining inventory management processes and implementing effective stock rotation strategies.
- Led team meetings for clear communication of performance expectations, company updates, and policy changes to maintain a cohesive workforce.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved customer satisfaction levels by maintaining a well-stocked and organized store environment while addressing concerns promptly.
Loss Prevention Officer
Riesbeck's Food Market
01.2006 - 11.2010
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Assisted with the development of emergency response plans, ensuring staff were adequately prepared for various situations involving theft or violence.
- Enhanced store security through the installation of surveillance cameras and alarm systems.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Observed video surveillance systems for prompt emergency response.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Implemented targeted strategies for reducing internal theft by closely monitoring employee behavior and transactions at all times.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Completed incident reports and activity logs for accurate, current records.
- Improved overall store safety by identifying potential hazards and ensuring proper signage was posted in necessary areas.
- Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Education
OPOTA State Certificate - Ohio Peace Officer Training Academy (OPOTA)
Zane State College
Zanesville, OH07.2005
High School Diploma -
Cambridge High School
Cambridge, OH05.2003
Skills
- Equipment Inspections
- Networking capabilities
- Maintenance Management
- Product Knowledge
- Rental Agreement
- Goal-oriented mindset
- Reliability and punctuality
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Relationship Building
- Problem Resolution
- Multitasking Abilities
- Decision-Making
Timeline
Outside Rental Sales
Southeastern Equipment Company
12.2020 - Current
Rental Yard Associate
Southeastern Equipment Company
04.2019 - 12.2020
Grocery Store Manager
Riesbeck's Food Market
12.2010 - 04.2019
Loss Prevention Officer
Riesbeck's Food Market
01.2006 - 11.2010
OPOTA State Certificate - Ohio Peace Officer Training Academy (OPOTA)
Zane State College
High School Diploma -
Cambridge High School
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