Rocky Mungia
Summary
Personable Office Administrator with 5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Office Administrator
Mobile Valley Physicians
10.2018 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Pharmacy Technician
Valleywise Health Medical Center
09.2015 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume hospital pharmacy environment.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
Phoenix Baptist Hospital
10.2010 - 09.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Head Waiter
Pappadeaux's Seafood Kitchen
07.2008 - 03.2013
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Trained staff members on use of POS system.
Education
High School Diploma -
Hereford High School
Hereford, TXPharmacy Technician License - Pharmacy
Sanford Brown College
Phoenix, AZ11.2010
Skills
- Operational Requirements
- Recordkeeping and File Management
- Handling Complaints
- Call Transfers
- Supervision Abilities
- Problem-Solving Techniques
- Effective Written and Verbal Communication
- Microsoft Office
- Payroll
- Patient Registration
- Deposit Collection
- Staff Training
- Mail Routing
- Customer Service Management
- Managing Office Supply Inventory
- Office Management
- Performance Improvement
Timeline
Office Administrator
Mobile Valley Physicians
10.2018 - Current
Pharmacy Technician
Valleywise Health Medical Center
09.2015 - Current
Pharmacy Technician
Phoenix Baptist Hospital
10.2010 - 09.2015
Head Waiter
Pappadeaux's Seafood Kitchen
07.2008 - 03.2013
High School Diploma -
Hereford High School
Pharmacy Technician License - Pharmacy
Sanford Brown College