Rocky Ross
Summary
Meticulous worker with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
2
2
years of professional experience
Work History
Front Desk Attendant
Central Connecticut State University
08.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Attended to front office needs by greeting visitors and providing assistance.
Barista
STARBUCKS COFFEE COMPANY
12.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Bartender
Palace Entertainment
05.2023 - 08.2023
- Seasonal Position for the summer
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Arts - Theater Arts
Central Connecticut State University
New Britain, CT05.2026
High School Diploma -
Bristol Central High School
Bristol, CT06.2022
Skills
- Welcoming Guests
- Greeting Guests
- Problem-Solving Skills
- Cash Handling
- Time Management
- Credit and Cash Payments
- Registration Processing
- Safety and Security Procedures
- Guest Relations
- Sales Expertise
- Guest Accommodations
- Listening Skills
- Front Desk Management
- Oral and Written Communications
- POS Systems
- Transaction Processing
- Guest Services
- Customer Service
- Conflict Management
Acting Experience
- I have been in over 20 community and Children's theatre productions from ages 7-18
- At Central Connecticut State University I have been a swing for their productions of Cafe du Grande Beouf(Fall 2022) and Silent Sky(Fall 2023) I have also played Sir John/Servant/Thomas/Doctor/Gossip in their production of Sense and Sensibility(Spring 2023) and I am going to be playing Interesting Man in their upcoming production of Eurydice(Fall 2023)
Timeline
Bartender
Palace Entertainment
05.2023 - 08.2023
Front Desk Attendant
Central Connecticut State University
08.2022 - Current
Barista
STARBUCKS COFFEE COMPANY
12.2021 - Current
Bachelor of Arts - Theater Arts
Central Connecticut State University
High School Diploma -
Bristol Central High School
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