Rocky Santa Ana

• Identified potential new clients by networking within the community at various events/venues frequented by target demographics.
• Maintained accurate trip logs for mileage and expense tracking purposes, contributing to organized record-keeping and efficient tax preparation.
• Handled invoices accurately, ensuring prompt payment for services rendered and clear record-keeping for tax purposes.
• Managed tight delivery schedules for optimal efficiency, reducing overall expenses and fuel consumption.
• Coordinated pickup/drop-off schedules effectively to maximize earnings per hour worked while meeting customer expectations consistently.
• Enhanced customer satisfaction by providing timely and efficient delivery services.
• Adhered to local traffic laws and regulations, promoting a safe driving environment for both self and others on the road.

Resolved client issues promptly, demonstrating excellent problem-solving skills and maintaining high levels of customer satisfaction.

• As a Favor runner I'm a personal delivery assistant that uses the Favor platform to order, pick up, and delivery almost anything the customer wants.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Performed regular vehicle maintenance checks to avoid breakdowns or delays in service delivery.
• Utilized comprehensive knowledge of local geography to offer alternative route suggestions during periods of heavy congestion or construction-related detours.

• I drove residents that have special needs to special outings for that day. I also pick up and drop off residents to and from various work locations. I assists other staff members with handling various issues that come up regarding the residents. I also run packages from different locations on campus, I put postage on mail that needs it and I run the mail to the post office. I stay in contact with dispatch all shift long for any changes that may occur.

• Restock and / or collect money from refill various coin-operated merchandise delivery machines via transport truck over established route.
• Turn in money to cashiering department at completion of route unloads truck.
• Report malfunctioning machines to maintenance department for repair.
• Perform minor repairs or adjustments on machines, using hand-tools, to correct malfunctions
• Improvise and reroute as needed in instances that additional routes have been added to daily routine.

• Created a comfortable environment for patients and make them feel at ease during their time of sickness.
• Learned the communication skills necessary to interact with people of all ages who require varying levels of care.
• Developed interdepartmental collaboration skills necessary to provide high quality patient care.
• Completed online training modules relevant to job tasks, patient safety, and improving quality of care.
• During transit, monitored the patient and provided indirect care.
• C.P.R. Certified

• Executed daily pre-trip safety inspections on all equipment.
• Verified and completed required documentation and reports.
• Complied with hazardous material regulations and procedures.
• Collected cash and checks for freight charges as required and maintained required documentation.
• Followed dispatch instructions and communicated with dispatch as required including delays arrivals and equipment problems.
• Demonstrated internal and external customer service.
• Solicit additional business from customers and provide leads for potential sales opportunities.
• Applied a knowledge of all applicable laws/regulations safety standards as well as company policies/procedures.

• Drove courtesy shuttle in accordance with safety regulations and rules.
• Performed small repairs as needed and informed management of major repair requirements.
• Distributed handouts and maps to passengers as requested.
• Coordinated with other drivers and management via cellular phone and 2-way radio.
• Demonstrated superior customer service with passengers by use of communication and interpersonal skills.

• Lifting packages up to 150 lbs. from head sorter and assembly line.
• Sort totes from large packages, small packages and envelopes while making sure assembly.
• Following packing label to ensure parcels are on the correct trucks.
• Scan each packages to confirm package arrival and condition.
• Use extended loader to assist me with loading packages in cornerstone order.

• Deal with both paper and electronic documents in terms of sorting and placement.
• Maintain files precisely and professionally.
• Sort and classify content alphabetically and chronologically. Assemble material that needs to be filed.
• Convert documents to other formats as and when needed.
• Carry out inspections on incoming material to verify validity of content.

• Plan and follow the most efficient routes for delivering goods.
• Sort items to be delivered according to the delivery route.
• Obtain signatures and payments, or arrange for recipients to make payments.
• Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing.

• Deliver lumber products to customers throughout Central Texas.
• Transported freight from shipper to receiver via 26 foot Standard Flatbed trailers.
• Secured freight onto Flatbed trailers with chains, straps, tarps, bungees, and other accessories in accordance with Federal Regulations (FMCSA).
• Utilized Electronic Logs to document daily vehicle and safety inspections.
• Scheduled delivery dates and times with receivers when required.
• Operated PTO lift bed at commercial and residential sites when needed to deliver load.
• Obtain customer signatures upon product delivery and file invoices at office.
• Maintained good working relationship with customers. Became familiar with drop off locations, contact names.