ROCKY SIMONELLI
Norton Shores,MI
Summary
Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hard-working and resourceful approach.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Flagship Restoration
08.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information.
Office Manager
Indoor Environmental Systems LLC
01.2019 - 07.2020
- Maintained computer and physical filing systems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Managed office operations while scheduling appointments for department managers.
Department Coordinator
Dunham's Sports
01.2018 - 03.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Communicated with managers of other departments to maintain transparency
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Education
BBA - Accounting and Finance
Grand Valley State University
Allendale, MI12.2023
Associate of Applied Science - Accounting and Finance
Muskegon Community College
Muskegon, MI04.2020
Skills
- Communication
- Time Management
- Decision-making
- Leadership
- Critical Thinking
- Accounts Receivable/Payable
- Computer Literacy
- Customer Service
Timeline
Customer Service Representative
Flagship Restoration
08.2020 - Current
Office Manager
Indoor Environmental Systems LLC
01.2019 - 07.2020
Department Coordinator
Dunham's Sports
01.2018 - 03.2019
BBA - Accounting and Finance
Grand Valley State University
Associate of Applied Science - Accounting and Finance
Muskegon Community College
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