Rocky Terry
Hot Springs National Park,AR
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Dollar General Store
Malvern, AR
06.2016 - 07.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
Customer Service Manager
Walmart
Hot Springs National Park, AR
11.2012 - 03.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Co Manager
Food4less
Hot Springs National Park, Arkansas
03.1984 - 03.1998
- Approved regular payroll submissions for employees.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Facilitated change management activities for department and staff of 120 individuals.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Performed [Timeframe] reviews assessing each employee's performance and developed improvement plans.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
No Degree - Business Administration
Garland County Communitee College
Hot Springs National Park, ARNo Degree - Computer Science And Programming
Carl Albert State College
Poteau, OKHigh School Diploma -
Hot Springs World Class High School
Hot Springs, AR05.1975
Skills
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Accounting Techniques
- Technical Proficiency
Timeline
Assistant Manager
Dollar General Store
06.2016 - 07.2020
Customer Service Manager
Walmart
11.2012 - 03.2017
Co Manager
Food4less
03.1984 - 03.1998
No Degree - Business Administration
Garland County Communitee College
No Degree - Computer Science And Programming
Carl Albert State College
High School Diploma -
Hot Springs World Class High School
Similar Profiles
LaKala McCainLaKala McCain
Lead Sale Associate at Dollar General StoreLead Sale Associate at Dollar General Store
Johnette RobinsonJohnette Robinson
Store Manager at Dollar General StoreStore Manager at Dollar General Store
Lewis MortonLewis Morton
Retail Supervisor at Dollar General StoreRetail Supervisor at Dollar General Store
Cassandra VinceCassandra Vince
Lead Key Holder at Dollar General StoreLead Key Holder at Dollar General Store
Meghan SmithMeghan Smith
Registered Nurse Case Manager at Dierksen HospiceRegistered Nurse Case Manager at Dierksen Hospice