Rocquese Collins
Los Angeles
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Guard
Contemporary Services Corporation, CSC
07.2024 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted thorough inspections of facilities, identifying potential security breaches and hazards.
- Responded promptly to incidents, coordinating with local law enforcement as necessary.
- Implemented crowd control measures during events, maintaining order and public safety.
- Developed relationships with event organizers to enhance communication regarding security needs.
- Analyzed incident reports to identify trends and recommend improvements in security strategies.
- Collaborated with management to create comprehensive emergency response plans for large-scale events.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
Customer Service Clerk
Target Corporation
09.2022 - 01.2025
- Refer unresolved customer grievances to designated departments for further investigation.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Sales Representative
Mondelez Global LLC
07.2020 - 09.2022
- Arrange and direct delivery and installation of products and equipment.
- Recommend products to customers, based on customers' needs and interests.
- Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.
- Answer customers' questions about products, prices, availability, product uses, and credit terms.
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
- Check stock levels and reorder merchandise as necessary.
- Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising.
Clerk (Sales and Related)
Food 4 Less
08.2017 - 05.2020
- Prepare merchandise for purchase or rental.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Prepare sales slips or sales contracts.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Clean shelves, counters, and tables.
- Inventory stock and requisition new stock.
- Greet customers and ascertain what each customer wants or needs.
- Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
- Demonstrate use or operation of merchandise.
Teacher Assistant
Lausd
08.2016 - 06.2018
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
- Enforce administration policies and rules governing students.
- Discuss assigned duties with classroom teachers to coordinate instructional efforts.
- Organize and supervise games and other recreational activities to promote physical, mental, and social development.
- Participate in teacher-parent conferences regarding students' progress or problems.
- Laminate teaching materials to increase their durability under repeated use.
- Observe students' performance, and record relevant data to assess progress.
- Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.
- Assist librarians in school libraries.
- Type, file, and duplicate materials.
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.
- Distribute teaching materials, such as textbooks, workbooks, papers, and pencils to students.
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
- Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.
- Conduct demonstrations to teach skills, such as sports, dancing, and handicrafts.
Cashier (Food Preparation and Serving Related)
Extra Mile Inc
09.2015 - 01.2016
- Perform personnel activities such as supervising and training employees.
- Cook or reheat food items such as french fries.
- Clean and organize eating, service, and kitchen areas.
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
- Communicate with customers regarding orders, comments, and complaints.
- Accept payment from customers, and make change as necessary.
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.
Education
Doctorate - Not Applicable
Southwestern Community College
High School - Not Applicable
George Washington Preparatory High
01.2011
Skills
Optimized scheduling and prioritization of tasks to enhance productivity
Applied analytical skills to evaluate complex problems and develop effective solutions
Facilitated conflict resolution processes to enhance team collaboration
Demonstrated proactive initiative in achieving personal and professional goals
Demonstrated flexibility in adjusting strategies to meet evolving project requirements
Demonstrated exceptional patience in high-pressure situations
Demonstrated meticulous attention to detail in all tasks and projects
Demonstrated unwavering commitment to achieving high-quality results in all tasks
Cultivated customer-centric strategies to enhance service delivery
Certification
Guard Card
Drivers license
Timeline
Security Guard
Contemporary Services Corporation, CSC
07.2024 - Current
Customer Service Clerk
Target Corporation
09.2022 - 01.2025
Sales Representative
Mondelez Global LLC
07.2020 - 09.2022
Clerk (Sales and Related)
Food 4 Less
08.2017 - 05.2020
Teacher Assistant
Lausd
08.2016 - 06.2018
Cashier (Food Preparation and Serving Related)
Extra Mile Inc
09.2015 - 01.2016
Doctorate - Not Applicable
Southwestern Community College
High School - Not Applicable
George Washington Preparatory High