Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Brianna Tolbert

Savannah,GA

Summary

Logistics professional with proven track record in managing complex supply chains and client accounts. Known for collaborative approach and commitment to achieving results, ensuring adaptability to changing needs. Proficient in logistics coordination and customer service.

I am a diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Logistics Account Executive

Total Quality Logistics Inc.
02.2021 - Current
  • Negotiated favorable shipping rates with carriers, resulting in significant cost savings for Walmart and Tyson.
  • Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
  • Prepared detailed reports on account performance, highlighting key achievements and areas for improvement during client meetings for Mclain Globe.
  • Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays and dispatching McLain Globe.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Set up appointments with potential and current customers to promote new products and services.
  • Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
  • Set up appointmfents with potential and current customers to promote new products and services.lated to shipments or account management for JB Sausage etc.

Senior Development Coordinator

OffShore
01.2016 - 04.2019


  • Accounted for $740,714 in FY16-17 while performing 3,181 total personalized yearly interactions (2,403 personalized emails & 778 outbound phone calls).
  • Increased annual giving to offShore by 8.5% in FY17 by developing & implementing external communication plans for lead generation, membership drive, donor stewardship, & donor impact; while also drafting internal & external stakeholder correspondence (including emails, phone & video scripts).
  • Increased all OffShore social media following which led to a significant increase in brand identity: Facebook (108% increase); Instagram (109% increase); & Twitter (22.17% increase).
  • Contributed to raising $9.155M through naming right opportunities for brand-new state-of-the-art baseball, softball & soccer facilities.
  • Identified, solicited, and secured two Endowments: one of $50,000 and one of $25,000 FY19.
  • Increased all-staff giving to OffShore from 29% in FY16 to 100% in FY18 - every full-time staff member gave to the company.
  • Coordinated the 2016 and 2017 Giving Donors that produced a combined $394,000.
  • Hired, trained, & managed OffShore annual fund staff on a daily basis in soliciting annual fund membership campaigns, maintaining gift acknowledgment process, and execution of donor benefits.
  • Cultivated strong relationships with donors, fans, prospects and philanthropic community to keep athletic department financial needs in forefront.

Managing Director

Capital Group
02.2015 - 12.2016

-Led a team of 8 managers and 150 staff, achieving a 20% improvement in operational efficiency within two years.

-Improved fleet utilization by 12% through data-driven decision-making and strategic planning initiatives.

-Developed and managed a budget of $50M, consistently achieving cost savings through rigorous financial oversight.

-Collaborated with cross-functional departments to optimize logistics, leading to a 15% increase in on-time inquiries.

-Coordinated cross-departmental initiatives, aligning operations with business goals and contributing to revenue growth.

-Successfully managed a union workforce, maintaining positive industrial relations and surpassing performance targets.

Master-at-Arms

United States Navy
01.2008 - 04.2011

-Maintained ample security force members through departmental manpower and tenant commands for over 10,000 meembers.

-Maintained tenant command training records of service members whom are Temporary Assigned Duty (TAD) to Auxiliary Security Force (ASF).

-Complied with all military regulations, rules, and expectations.

-Maintained all appropriate military documents, certifications, and qualifications.

-Instructed service members on proper usage and maintenance of military weapons to include but not limited to 9MM berrettas, M500 shotguns, M16 / M4, pepper spray, collapsible batons, medium to heavy machine guns.

-Maintained security contract in support of perimeter fence lines, terrain maintenance, special event operations, beach line perimeters.

-Assembled service members for accounting purposes, inspections, and emergency situations.

Education

Human Resources Management -

Georgia State University
Atlanta
05-2015

Skills

  • High Quality customer service
  • Sales pitch creation

  • Negotiation mastery
  • Account management knowledge
  • Software knowledge
  • Coaching and mentoring
  • Strategic visioning
  • Effective decision making
  • Recruitment analytics
  • HR policies and procedures

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets accommodating over 6M in revenue.
  • Collaborated with a team of 11 members in the development of Space X.
  • Supervised teams of over 100 members across the United States.
  • Documented and resolved transportation issues which led to onboarding multimillionaire clients,
  • Achieved successful results by introducing CRM to members.
  • Resolved product issue through consumer testing while maintaining a 100 percent customer satisfaction rate.

Affiliations

  • Women of Logistics
  • Veterans for Hire
  • Pride Group

Certification

  • Supply Chain Logistics Certificate– Council of Supply Chain Management Professionals.
  • Salesforce Certified Administrator – Salesforce.
  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals (NASP).
  • Advanced Certificate in Managed Print Services (AC-MPS) - MPSA | Managed Print Services Association.
  • Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
  • Certified Master Sales Specialist (CMSS) - SMEI | Sales & Marketing Executives International.

Timeline

Logistics Account Executive

Total Quality Logistics Inc.
02.2021 - Current

Senior Development Coordinator

OffShore
01.2016 - 04.2019

Managing Director

Capital Group
02.2015 - 12.2016

Master-at-Arms

United States Navy
01.2008 - 04.2011
  • Supply Chain Logistics Certificate– Council of Supply Chain Management Professionals.
  • Salesforce Certified Administrator – Salesforce.
  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals (NASP).
  • Advanced Certificate in Managed Print Services (AC-MPS) - MPSA | Managed Print Services Association.
  • Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
  • Certified Master Sales Specialist (CMSS) - SMEI | Sales & Marketing Executives International.

Human Resources Management -

Georgia State University
Brianna Tolbert