Rodney Poole II
Belcamp,MD
Summary
Experienced professional with a diverse background in supply chain management, logistics, customer service, technical writing, and graphic design. Skilled in demand planning, forecasting, policy interpretation, and relationship building. Proven track record of success in managing inventory, improving sales, and enhancing customer satisfaction. Proficient in Adobe Creative Suite, Microsoft Office Suite, and various supply chain management tools including the Logistics Modernization Program (LMP). Effective communicator and collaborator with a demonstrated ability to lead cross-functional teams, mentor junior staff, and drive projects to successful completion. Committed to delivering exceptional results and contributing to organizational growth and success.
Overview
13
13
years of professional experience
Work History
Supply Planner
United States Department of Defense
03.2023 - Current
- Utilize Logistics Modernization Program (LMP) to facilitate communication between Order Fulfillment, Demand Planning, and Logistics teams, ensuring accurate forecasting data for supply planning purposes in support of operational readiness and supply availability.
- Collaborate with internal teams to improve outputs to meet demand and supply requirements, translating historical data and forward-looking information into comprehensive forecasts for future independent demand and returns across diverse portfolio of 715 different National Stock Numbers (NSNs) spanning 9 Material Categories (MATCATS) in support of programs such as HCLOS, TRILOS, and JNN. This entails managing supply inquiries from units, providing timely resolutions within 48 hours, and escalating issues when necessary. Conduct monthly reviews of analyst code portfolio within Material Requirements Planning (MRP) and Demand Planning systems, ensuring data accuracy and informing buy and repair recommendations.
- Actively participate in weekly, bi-weekly, and/or monthly commodity team meetings, supporting Transition to Sustainment (T2S) for both TRILOS and Commercial Coalition Equipment (CCE) V2 programs. Regularly provide input from Supply Planning field of Supply Chain Management Directorate (SCMD), aiming for 95% success rate in completing assigned action items on time and supporting smooth transition to sustainment for both programs.
- Submit accurate contract actions, including Single Entry Procurement Action (SEPA)/Standard Procurement Online Tool (SPOT) buys, Indefinite Delivery/Indefinite Quantity (IDIQ) procurements, and secondary item repairs, ensuring timely receipt based on MRP recommendations for all 9 MATCATS to ensure stock remains readily available for incoming requisitions.
- Regularly provide updates on supply portfolio performance to Integrated Logistics Support Manager (ILSM) for each corresponding MATCAT supported, analyzing failure data to inform future demand requirements and anticipate adjustments in supply portfolio. Participate in various meetings and briefings, including AWCF workbook reviews, ensuring that AWCF workbook is consistently updated with latest projected actions for all assigned analyst codes. This transparent and collaborative approach to reporting and data management facilitates informed decision-making and enhances overall supply chain performance.
Item Manager
United States Department of Defense
09.2018 - 03.2023
- Meticulously monitored various analyst codes supporting both INC 2 - On the Move (OTM) and INC 1 - At the Halt (ATH) programs. Focusing on demand planning, statistical sampling, forecasting techniques, and mathematical models within Logistics Modernization Program (LMP), Cultivated expertise in optimizing supply chain operations. Additionally, provided guidance on product and logistics matters, business planning, and metrics management, contributing comprehensively to logistics management within scope of duties.
- Developed and cultivated essential relationships with top-level managers across diverse commands and agencies, effectively ensuring optimal supply support and representing CECOM ILSC. Overseeing integrated management and control of communications-electronics secondary items, Navigated challenges posed by equipment complexity and obsolescence issues. In addition to directing reconciliation and adjustment of accountable records based on physical inventories, managing assets across Army/DLA Depots and other sites.
- Responsibilities encompassed extensive research and collaboration, including activities within demand planning, Material Requirements Planning (MRP), and coding functions within LMP. Interpretation of policies and regulations related to Demand Planning, MRP, and budget/financial applications informed valuable insights for policy-making discussions. Orchestrated adjustments daily within demand planning, MRP, and coding, ensuring precise forecasting models to guide repairs and procurements effectively.
- Played pivotal role in mentoring and training junior staff, upholding Army Material Command (AMC) specified metrics and fostering culture of excellence in item management procedures. Utilizing expertise in project planning, successfully navigated entire lifecycle of weapon systems, from transition to sustainment to end-stage management. Meticulously managed property books for respective analyst codes, facilitating seamless communication channels within weapon system team and ensuring accurate inventory distribution updates. Manager of Stock Transfer Orders (STOs) for ATH Branch solely, prioritizing prompt asset transfers to respective Regional Support Centers (RSCs). Regularly providing detailed information papers justifying pricing decisions and budget planning changes, while also proactively addressing supply challenges and investigating discrepancies to maintain inventory accuracy.
Technical Writer
United States Department Of Defense
09.2017 - 09.2018
- Leveraged expertise in Adobe Creative Suite to meticulously review and edit publications, ensuring accuracy and adherence to established standards. Collaborated closely with team members and actively participated in validation and verification events to complete publication life cycle process. Worked in tandem with various individuals on efforts aimed at ensuring that each publication met Military Standards, thus fulfilling crucial requirements for military operations.
- Co-developed and maintained EPMS spreadsheet. This tool served as centralized repository for logistic material master information, facilitating identification of technical manuals (TM) and technical bulletins (TB) within logistics life cycle. By utilizing this spreadsheet, technical writers and supervisors gained valuable insights into the ownership of active TMs/TBs within their branch, enabling them to evenly distribute workload, track progress of open actions for systems transitioning into sustainment, and plan future technical manual efforts.
- Played key role in sharing this tool with the broader community, including LEO and other weapon system directorates, to enhance efficiency and streamline processes. Provided brief of the spreadsheet to Division Chief and assist C3T Technical Writer in brown bag luncheons, providing training to other technical writers on its utilization. This collaborative approach not only facilitated knowledge sharing but also contributed to continuous improvement of technical writing processes, ultimately ensuring that Warfighters are provided with the latest and most accurate information to support their mission-critical operations.
Customer Service Representative
Under Armour
06.2015 - 03.2017
- Adeptly managed high call volumes, handling 50-80 calls per day while consistently delivering excellent customer service. Collaborating closely with management, addressing escalated issues promptly and accurately, ensuring swift resolution to all customer concerns.
- Assisting customers with online orders, which encompassed tasks such as placing orders on their behalf, providing order status updates, and resolving issues with existing orders, including facilitating returns or exchanges.
- Prioritized safeguarding personal and private information, rigorously ensuring that sensitive data such as e-mail addresses, phone numbers, and home addresses were kept confidential and secure.
- Maintained open communication with leadership, providing regular updates on customer needs and status of critical situations that required additional attention. This proactive approach ensured continuity of service and effective response to evolving customer requirements.
Assistant Manager
Journeys Shoes
07.2011 - 04.2015
- Collaborated closely with Store Manager to make strategic business and HR decisions aligned with long and short-term objectives. With staff of 8-10 employees and 2 managers, played pivotal role in ensuring smooth operation of daily activities and achievement of organizational goals.
- Assisted with implementation of new policies and guidelines, conducting training sessions, and ensuring that all staff members were aware of and compliant with updated procedures. Meticulously documented policy and procedure changes, obtaining signed acknowledgments to maintain comprehensive record of staff compliance.
- Spearheaded initiatives to improve sales and customer service storewide, resulting in significant increase in sales from prior year by $100k, totaling $800k for fiscal year. This achievement was instrumental in earning store remodel and expanding inventory to include more exclusive brands, enhancing overall shopping experience for customers.
- Oversaw review of all shipping and receiving processes, ensuring that all incoming and outgoing inventory movements were accurately recorded and accounted for. Meticulously upheld standards of accuracy and efficiency in inventory management.
- Fostered positive and supportive environment for new employees, facilitating their integration onto team and providing ongoing guidance and mentorship. Conducted quarterly staff reviews, developed individual development plans, and administered annual performance reviews, contributing to professional growth and development of team members. Additionally, provided valuable input on individual pay increases, recognizing and rewarding exemplary performance within team.
Education
Certificate - Business Administration
Harford Community College
Bel Air, MD12.2018
Bachelor of Arts - Graphic Design
Towson University
Towson, MD06.2017
Skills
- Demand Planning
- Forecasting
- Policy Interpretation
- Relationship Building
- Asset Management
- Project Planning
- Communication
- Research
- Collaboration
- Budget Justification
- Inventory Management
- Stock Transfer Orders (STOs)
Timeline
Supply Planner
United States Department of Defense
03.2023 - Current
Item Manager
United States Department of Defense
09.2018 - 03.2023
Technical Writer
United States Department Of Defense
09.2017 - 09.2018
Customer Service Representative
Under Armour
06.2015 - 03.2017
Assistant Manager
Journeys Shoes
07.2011 - 04.2015
Certificate - Business Administration
Harford Community College
Bachelor of Arts - Graphic Design
Towson University
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