Summary
Overview
Work History
Education
Skills
Software
Timeline
Manager
Rod Quiros

Rod Quiros

Facilities Management
Redlynch,QLD

Summary

Facilities Manager offering over 7 years of experience and proven success in hospitality, facilities management, project management, quality assurance and leadership. Expert in hospitality, project and facilities management processes with proven history of leading businesses with excellent guidance and employee leadership. Committed to excellent customer service, safety, transparency and accountability.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Facilities Manager

Think Commercial
Portsmith, QLD
02.2022 - Current
  • Manage day-to-day operations of 35 commercial properties. Including 134 tenancies.
  • Plan and schedule general maintenance, major repairs/replacements and renovation projects.
  • Responsible for planning and monitoring the business operations capital investment expenditures.
  • Develop, build and maintain relationships with service suppliers to provide maximum utilisation of their expertise, industry ideas and best practices in order to achieve the best value.
  • Manage and plan for assets life cycle, maintenance and replacement.
  • Manage reports outlining important facility statistics.
  • Evaluate facility operations and personnel for safety and health regulations compliance.
  • Plan and deliver preventative and recurring maintenance programs per building.
  • Manage multiple projects, enforcing adherence to building codes and regulations.

Strata Manager

Civium
Canberra, ACT
09.2021 - 03.2022
  • Scheduled outside contractors for major maintenance issues.
  • Promptly responded to owners complaints and concerns for over 400 properties.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal tax requirements.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Developed annual operating budgets and forecasts for 55 buildings.
  • Discussed concerns with executive committee members and developed strategic resolutions.
  • Communicated effectively with owners, residents, contractors and on-site associates.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Maintained owners satisfaction with forward-thinking strategies focused on addressing owner needs and resolving concerns.
  • Collected owners feedback and made process changes to exceed owner satisfaction goals.
  • Promoted available products and services to owners during service, account management and order calls.

Operations Manager and Customer Service Manager

Villaggio Sant Antonio
Page, Australian Capital Territory
01.2020 - 09.2021
  • Management of budgets, staff, policies and procedures and plans for the administration, maintenance, catering, laundry, housekeeping and gardening departments.
  • Partnered with staff, contractors and suppliers to effectively manage a budget of over $2,8500,000 annually.
  • Set, enforced and optimised internal policies to maintain efficiency and responsiveness to demands.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Evaluated contractors to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximise business operational efficiency.
  • Oversaw day-to-day operations, including supervising 24 staff across 6 different teams, 110 rooms and 60 townhouses.
  • Property Management of 60 townhouses, including day to day issues, feedback and complaints.
  • Conduct annual inspections, property condition reports and preventive maintenance programs for 60 townhouses.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Spearheaded customer satisfaction survey and analysed results to make action plans.
  • Coordinated changes to agreement which might occur during contract lifetime.
  • Monitored all incoming contracts and service agreements for correct pricing and information.
  • Gathered information on subcontractor pricing for project development.

Operations Manager

Four Winds Vineyard
Murrumbateman, New South Wales
08.2017 - 12.2019
  • Developed advanced understanding of vineyard operations, including purchasing needs and labor requirements.
  • Adjusted production strategies to account for changing factors such as market and weather conditions.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance (cellar door).
  • Developed, implemented and managed business plans to promote profitable food and wine sales.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Analysed and reported social media and online marketing campaign results.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.

Maintenance Manager

Sundown Villas
Symonston , Australian Capital Territory
08.2016 - 08.2017
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Planned scheduled maintenance outages as part of preventive maintenance program.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Maintained daily facility operations.
  • Created and implemented maintenance program to optimise operational efficiency and reduce downtime.
  • Assessed operating conditions and adjusted settings to maximise performance and equipment longevity.
  • Prepared and presented detailed reports to upper management in addition to keeping detailed records of equipment, work orders and system upgrades.
  • Actualised strategic plans and managed equipment, lifecycles and processes.

Education

Bachelor of Arts - Education

Universidad Nacional De Costa Rica
Heredia, Costa Rica
02.2000 - 2005.11

Skills

Contract Management

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Software

Microsoft 365

NetSuite

AutoCad

Xero

CMMS

RMS

Timeline

Facilities Manager

Think Commercial
02.2022 - Current

Strata Manager

Civium
09.2021 - 03.2022

Operations Manager and Customer Service Manager

Villaggio Sant Antonio
01.2020 - 09.2021

Operations Manager

Four Winds Vineyard
08.2017 - 12.2019

Maintenance Manager

Sundown Villas
08.2016 - 08.2017

Bachelor of Arts - Education

Universidad Nacional De Costa Rica
02.2000 - 2005.11

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