Rod Tuppince
Arlington,VA
Summary
Skilled maintenance technician with over 10 years of experience in building maintenance. Responds to residents Seasoned Service Supervisor offering proven history of ensuring optimal customer service, managing teams and streamlining operations. In-depth knowledge of customer satisfaction techniques, complaint resolution, and workflow optimization. Notable strengths include conflict resolution, process improvement and staff development. Significant impact in previous roles through improved efficiency, increased team productivity and enhanced customer experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Supervisor
Jbg Smith
Washington DC, DC
03.2024 - Current
- Monitored daily performance of team members to ensure compliance with company standards.
- Performed regular inspections of work areas to identify potential safety hazards.
- Assigned, trained and managed service staff to ensure quality customer service.
- Developed and implemented departmental policies and procedures for efficient operations.
- Ensured all equipment was maintained in safe working order by performing regular maintenance checks.
- Coordinated with other departments to resolve customer complaints promptly and effectively.
- Conducted weekly meetings with team members to discuss goals and objectives.
- Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
- Established clear expectations for employees in terms of job duties and responsibilities.
- Reviewed financial statements regularly to ensure proper allocation of resources across the organization.
- Supervised team of employees and delegated duties and responsibilities to each member.
- Addressed areas that needed improvement and observed team's performance.
- Participated in various learning and educational opportunities to update and maintain job knowledge.
- Answered inbound calls, chats and emails to facilitate customer service.
Independent Contractor
Oxon Hill, MD
01.2013 - Current
- Performed plumbing, carpentry, and painting work
- Responded to service calls for facility equipment in tenant spaces
- Diagnosed malfunctions and scheduled repairs or replacements
- Answered tenant questions regarding maintenance and repairs.
Maintenance Technician
Panco Management
Alexandria, VA
01.2018 - 01.2019
- Assist in budget preparation and ensure it is followed
- Completed make-ready process of vacant apartments as directed by the Property Manager
- Overseeing contractors when professional repairs are necessary
- Conducting routine inspections of premises and equipment.
Maintenance Technician
Oakmont Management
Washington, DC
01.2016 - 01.2018
- Assist in budget preparation and ensure it is followed
- Completed make-ready process of vacant apartments as directed by the Property Manager
- Monitored and maintained all building systems as assigned
- Completed grounds work as directed by Property Manager which may include picking up trash, sweeping curb and dumpster areas and maintaining landscaping beds and other areas.
Maintenance Technician
InterSoulutons
Silver Spring, MD
01.2012 - 01.2013
- Cleaned rooms, hallways, lobbies, rest rooms, corridors, elevators, stairways, parking lots, and other work
- Performed electrical, plumbing, carpentry, and painting work to maintain buildings
- Performing routine HVAC System preventative maintenance work
- Determined HVAC system problems and make recommendations for repair.
Maintenance Technician
Emerson House
Bladensburg, MD
01.2008 - 01.2012
- Processed punch outs on vacant apartments, replaced light fixtures, snaked main drains and toilets, order and replace old appliances
- Installed kitchen and floor tiles, repaired electrical outlets, re-glazed bathtubs, and replaced closet doors, installed mini and vertical blinds
- Replaced broken windows, installed new toilets, dishwashers and stoves, reported damages on property grounds, repaired drywall, repaired and installed garbage disposals, completed work orders, recharge A/C units, changed locks of all types.
Education
Certified in Home Improvement -
Old Dominion Job Corp.
08.2002
Diploma -
Oxon Hill High School
06.2001
Certified in HVAC -
Ferris State University/ HVAC Institution
Skills
- HVAC Certified
- Home Improvement Certified
- Working knowledge of carpentry
- Scheduled Maintenance
- Equipment calibration
- Project Management
- Strong technical skills and mechanical intuition
- Workforce Planning
- Technical knowledge
- Supervisory role experience
- Task Delegation
- Management experience
- Data Entry
- Paperwork Processing
- Appointment Scheduling
- Account updating
- Scheduling
- Researching
- Product Knowledge
- Multi-Task Management
- Follow-up skills
References
References upon request.
Certification
Cfc Universal certifcate
Timeline
Service Supervisor
Jbg Smith
03.2024 - Current
Maintenance Technician
Panco Management
01.2018 - 01.2019
Maintenance Technician
Oakmont Management
01.2016 - 01.2018
Independent Contractor
01.2013 - Current
Maintenance Technician
InterSoulutons
01.2012 - 01.2013
Maintenance Technician
Emerson House
01.2008 - 01.2012
Certified in Home Improvement -
Old Dominion Job Corp.
Diploma -
Oxon Hill High School
Certified in HVAC -
Ferris State University/ HVAC Institution