Rod Zottneck

• Executed strategic sourcing functions, overseeing contracts and RFx sourcing events.
• Led sourcing initiatives, ensuring alignment with organizational goals.
• Educated team members on sourcing and contracting systems to enhance cost efficiency.
• Collaborated with Business Units to identify requirements for effective sourcing events.
• Managed sourcing events across all TFS business units within the enterprise.

⦁ Managed relationships with TFS third party vendors. Ensured services provided consistently met and exceeded TFS' expectations.
⦁ Successfully assisted in ramping up two repossession vendors. Both providers were on-board & exceeding expectations within the first quarter.
⦁ Identified and successfully transitioned business operations from one vendor to alternative vendors when performance did not meet expectations.
⦁ Partnered with Debt Management, ICU, and TFS Legal to identify areas of opportunity and to recognize strengths.
⦁ Reconciled monthly invoices.
⦁ Participated in RFIs/RFPs for potential new business partners.
⦁ Conducted monthly site visits to vendor sites to build partnerships and ensure compliance to metrics and contractual requirements

• Analyzed associate performance to identify trends and assess training needs.
• Provided actionable insights on CSR/Administration Clerk performance to Customer Service Center units and leadership.
• Facilitated national and site calibrations to ensure consistent call monitoring and scoring.
• Determined data collection requirements based on feedback from operations management.
• Ensured report data met business requirements of Center Excellence operations management.
• Developed trend analysis from call type data to target performance improvement areas.
• Coached associates with constructive feedback to drive individual performance enhancement.
• Conducted interviews and selected high-caliber Performance Excellence Analysts.