Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rodailys Marrufo

Garland

Summary

Dynamic professional with a proven track record at RYM Bookstore, excelling in customer service and cash handling. Adept at building relationships to drive repeat business while efficiently managing inventory. Recognized for mastering software systems to enhance operational efficiency and resolve customer inquiries, ensuring high satisfaction levels.

Overview

2
2
years of professional experience

Work History

Mantenimiento

Buenos Aires LLC
11.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Sales Associate

RYM Bookstore
06.2024 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Call Center Representative

Inter
04.2023 - 04.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

No Degree -

Alpha Learning
Venezuela
12-2020

High School Diploma -

Liceo Jose Maria Dominguez
Venezuela
06-2019

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Software navigation

Languages

English
Elementary
Spanish
Native or Bilingual

Timeline

Mantenimiento

Buenos Aires LLC
11.2024 - Current

Sales Associate

RYM Bookstore
06.2024 - 11.2024

Call Center Representative

Inter
04.2023 - 04.2024

No Degree -

Alpha Learning

High School Diploma -

Liceo Jose Maria Dominguez

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Rodailys Marrufo