Rodaina Esmaeel

• I resolved issues with high-profile customers in order to maintain relationships and increase the number of returning customers.
• Worked with senior management to introduce ongoing improvements and surpass team objectives.
• Analyzed market trends and customer needs to identify new business development opportunities.
• Enhanced profitability by efficiently managing budgets, controlling overhead costs, and maximizing product turnover.
• Coordinate stakeholder goals and objectives and manage collaboration for the company's success

• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Successfully launched the company into the steel structure business line, completing awarded projects on time and achieving an annual growth rate of 20%.
• Fulfilled all governmental project documentation requirements and facilitated technical meetings efficiently.
• Maintained a strong company reputation while expanding customer and supplier networks.
• Improved business strategy to support sustainable growth and development
• Evaluated hiring, firing, and promotion requests.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Reviewed and analyzed reports, records, and directives to obtain data required for planning department activities.

- Assisted the General Manager in planning, development project oversight, and meetings with top the board committee, top clients, and suppliers.
• Represent the company in interactions with government authorities and external stakeholders.
-Conduct department head performance reviews(KPI)
- overseeing the construction management, budgeting, scheduling .etc. contracting management.

Key Achievements

• Reduced infrastructure and road project costs by 3% by optimizing work against the original contract BOQ.
• Increased sales of precast items by 10% year-over-year and enhanced the precast section by importing new machinery.
• Improved leadership skills and team collaboration by enhancing communication channels.
• Ensured alignment with company goals by monitoring activities across all sections.
• Acted as the Management's representative for ISO 9001:2008, ensuring compliance with the quality management system and renewing the certificate.
• Strengthened the company's reputation and customer satisfaction by collaboratively resolving internal and external issues.

Provided comprehensive engineering support and technical assistance, ensuring seamless operations and project delivery

• Successfully supervised the construction of warehouses and government buildings for the Syrian Customs Department.
• Completed infrastructure projects and provided support to UNDP/UNCATS for the Syrian Customs Directorate.( certificate available up on request )
• Developed strong change adaptation skills and expanded technical and communication abilitie