Rodane Sadiswa
Clinton,MD
Summary
Adept at enhancing guest experiences, I significantly contributed to customer retention and satisfaction at Hampton Inn & Suites Fort Belvoir Alexandria South. Skilled in Microsoft Office and fluent in English and French, I excel in problem-solving and hospitality services, ensuring efficient operations and positive guest feedback. My proactive approach led to streamlined reservation processes and improved communication across departments.
Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Microsoft and [Java], with friendly and decisive approach to resolving challenges.
Overview
1
1
year of professional experience
Work History
Hotel-Front-Desk-Representative
Hampton Inn & Suites Fort Belvoir Alexandria South
06.2024 - 09.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Transcribed phone messages and relayed to appropriate personnel.
- Contributed to overall hotel revenue growth by upselling room upgrades and additional amenities when appropriate.
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.
- Utilized property management software effectively to manage reservations accurately and streamline operations at the front desk.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Monitored inventory levels of office supplies, maintaining adequate stock without excess expenditure.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
Hotel Front Desk Clerk
Wyndham Garden Washington DC Area
01.2024 - 05.2024
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enforced policies and procedures to increase efficiency.
- Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Streamlined reservations process for improved accuracy and guest experience.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Education
Associate of Science - Computer Science
St. John's University
Jamaica, NY06.2024
Bachelor of Science - Computer And Information Sciences
Bowie State University
Bowie, MD06-2027
High School Diploma -
Bishop Mcnamara High School
Forestville, MD05-2023
Skills
- Supply stocking
- Problem-solving skills
- Time management
- Cash handling
- Hospitality services
- Listening skills
- File management
- Effective planning
- Fluent in English and French
- Customer service
- Microsoft office
- Administrative support
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Timeline
Hotel-Front-Desk-Representative
Hampton Inn & Suites Fort Belvoir Alexandria South
06.2024 - 09.2024
Hotel Front Desk Clerk
Wyndham Garden Washington DC Area
01.2024 - 05.2024
Associate of Science - Computer Science
St. John's University
Bachelor of Science - Computer And Information Sciences
Bowie State University
High School Diploma -
Bishop Mcnamara High School
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