Microsoft Office (Excel, Word, PowerPoint)
Rodane Stephens
United States Air Force
Valrico,FL
Summary
Security officer / Customer Service Representative SUMMARY OF QUALIFICATIONS A highly motivated Customer service representative / Security Officer specialist with experience in performing a variety of customer service and staff support duties. Possess strong leadership, teamwork, and multi-tasking ability, resourcefulness, worked well under pressure and in a fast-pace environment. Creative, self-motivated, detail-oriented, fast learner professional with ability to organize and prioritize Ability to communicate on various levels with superior, colleagues and clients Strong ability to lead and train staff and students Excellent ability to gather and analyze statistical data and generate reports Working knowledge Microsoft word some experience with Microsoft excel and Adobe and able to type 41 wpm positive attitude several internships during high school Energetic and enthusiastic Demonstrated ability to take direction Proven ability to work long hours Fantastic at problem-solving and verifying potential threats information. Proficient in field examinations and configuring driving simulators. Fantastic critical thinker with great memory and efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information. Reliable employee seeking Police Officer Sponsorship position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Safety and Security professional with history of meeting company goals utilizing consistent and organized practices. Additionally granted supervisor with skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Well-established occupational health and safety specialist offering more than 3 years of expertise. Exceptional experience in safety and compliance inspections. Known for excellent De-escalation, problem solving skills and knowledge in team work with critical thinking to slove a task with short notice.
Overview
9
9
years of professional experience
15
15
years of post-secondary education
Work History
Safety & Security Officer II
ST. Joseph Hospital
Tampa, FL
04.2019 - Current
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Reported suspicious activities and persons to law enforcement.
- Conducted regular patrols of key areas to spot and control security concerns.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Performed pat-downs to look for unauthorized materials and weapons.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored central alarm systems for fire, intrusion and duress alarms.
Security Officer
Sea World Entertainment
Tampa, FL
06.2016 - 04.2019
- Observes customers' and contractors' (CCTV and on floor) activities to detect theft, fraud, or suspicious activity
- Reports infractions of company policy to AP and/or store management
- Creates and manages records using approved company methods for reports of apprehension, witness statements, retention of evidence, and disposition of recovered merchandise
- Communicated with other co-workers in other departments if claims needed to be escalated or if there was an impaired caller who required additional service
- Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates
- Reports suspected fraud (i.e
- Credit/check and refund fraud) to AP management DAPM and/or Market Investigations as needed
- Data Entry /
- Customer service communication via phone
- Assisted with AP directives presented by management to aid in shrinkage inventory and maintained files
- Contacted providers to updated DAP on findings with questionable sales
- Read source documents such as cancelled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequently entry, using keyboard
- Compile sort and verify the accuracy of data before it is entered
- Compare data with source documents, or re-enter data in verification format to detect theft
- Skills
- Respond quickly and appropriately to calls for service and/or observed Security/Safety matters
- Complete patrols by foot or vehicle to protect park guests and park property from any potential security/safety risks
- Interact with guests and Team Members as necessary to facilitate a safe and secure environment
- Investigate incidents and complete incident reports as required
- Locate lost items, children, provide help assistance to guest and ambassadors
- Assist law enforcement when needed
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Asset protection Associate
JCPenney
Brandon, FL
11.2017 - 06.2018
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Controlled reduction of loss inventory by protecting company assets.
- Reduced shrink 10% through thorough training of loss prevention staff and meticulous reviews of company documents.
- Increased apprehensions by 6% and apprehension dollars by 3% by motivating and coaching direct reports for optimum productivity and performance.
- Background-checked potential investors, partner companies and employees and drafted reports of findings.
- Wrote reports for internal and external crime, burglary or theft.
- Patrolled store departments to check for suspicious activities.
- Built cross-functional relationships with business partners to reduce losses.
- Wrote reports outlining activities and results.
- Kept patrons and employees safe and from criminal activity.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Contacted local authorities and apprehended shoplifters.
Education
High School Diploma -
Pivot Charter School
01.2013 - 01.2014
Associate of Arts - Science Criminal Justice
Hillsborough Community College
05.2015 - 06.2018
Associate of Science - Criminal Justice
Hillsborough Community College
Tampa, FL 05.2015 - 06.2018
Bachelor of Arts - Progress) Criminal Justice Homeland Security
Security Saint Leo University
08.2019 - 12.2022
Bachelor of Science - Health Care Adminstration
Saint Leo University
Saint Leo, FL 08.2019 - 12.2022
Master of Arts - Emergency Mangement
University of Maryland Global Campus
Hyattsville, MD 08.2024 - Current
Skills
Asset Protection skillsundefined
Accomplishments
- CPR Certified
- IHASS certified
- Hazmat Inspector
Additional Information
- Volunteer: , 2010-2012 Florida State Fair Grounds- handing out flyers, giving directions, assisted in the kitchen while also handing food out. 2011-2013: Community service at Arise Assembly in Brandon
Software
Adobe Creative Suite (Photoshop, Illustrator)
Languages
English
Native or Bilingual
Spanish
Elementary
Japanese
Elementary
Timeline
Master of Arts - Emergency Mangement
University of Maryland Global Campus
08.2024 - Current
Bachelor of Arts - Progress) Criminal Justice Homeland Security
Security Saint Leo University
08.2019 - 12.2022
Bachelor of Science - Health Care Adminstration
Saint Leo University
08.2019 - 12.2022
Safety & Security Officer II
ST. Joseph Hospital
04.2019 - Current
Asset protection Associate
JCPenney
11.2017 - 06.2018
Security Officer
Sea World Entertainment
06.2016 - 04.2019
Associate of Arts - Science Criminal Justice
Hillsborough Community College
05.2015 - 06.2018
Associate of Science - Criminal Justice
Hillsborough Community College
05.2015 - 06.2018
High School Diploma -
Pivot Charter School
01.2013 - 01.2014
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