Rodanny Tejada
Jersey City,NJ
Summary
Dynamic hospitality professional with extensive experience at THE HUTTON COMPANY, excelling in conflict resolution and team collaboration. Proven ability to enhance guest satisfaction through effective communication and exceptional customer service. Skilled in POS operations and inventory management, consistently contributing to smooth dining experiences and operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Waiter
Soho House New York
New York, NY
03.2022 - Current
- Assisted servers with table settings and guest service needs.
- Delivered food and beverages to guests promptly and efficiently.
- Maintained cleanliness of dining area and utensils throughout service.
- Communicated guest requests to servers and kitchen staff effectively.
- Collaborated with team members to ensure smooth dining operations.
- Participated in training new staff on service procedures and policies.
- Assisted waiters in taking orders and delivering food to tables.
- Ensured all guests had a pleasant dining experience by providing excellent customer service.
- Cleaned work area after each shift including wiping down counters, sweeping floors and washing dishes.
- Provided refills of beverages and cleared away used dishes.
- Resolved conflicts between customers in a professional manner whenever necessary.
- Informed management of any issues or complaints from guests during their visit.
- Managed reservations by answering phone calls, responding to emails and booking online reservations through OpenTable software system.
Assistant Manager
THE HUTTON COMPANY
Jersey City, NJ
02.2020 - 03.2022
- Led team meetings to align on project goals and timelines.
- Coordinated daily operations to ensure smooth workflow across departments.
- Trained new staff on policies, procedures, and company culture.
- Analyzed reports to identify trends and recommend process improvements.
- Managed inventory levels to maintain stock accuracy and availability.
- Collaborated with cross-functional teams to support strategic initiatives.
- Oversaw scheduling and staffing to optimize operational efficiency.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
Restaurant Waiter
THE HUTTON COMPANY
Jersey City, NJ
03.2017 - 03.2020
- Welcomed and seated guests in a friendly and efficient manner.
- Took accurate food and drink orders using POS system.
- Served food and beverages promptly to ensure guest satisfaction.
- Assisted in maintaining cleanliness of dining area and tables.
- Collaborated with kitchen staff to ensure timely order delivery.
- Resolved guest complaints with professionalism and urgency.
- Maintained knowledge of daily specials and restaurant offerings for informed service.
Host
Lee's Inlet Kitchen
Murrells Inlet, SC
05.2015 - 04.2017
- Greeted and seated guests promptly to ensure a welcoming atmosphere.
- Managed reservations efficiently using the restaurant's booking system.
- Assisted guests with menu inquiries and provided recommendations.
- Coordinated with kitchen staff to relay special requests and dietary needs.
- Maintained cleanliness and organization of the dining area throughout service.
- Handled guest feedback professionally to enhance customer satisfaction.
- Supported team members during busy shifts to ensure smooth operations.
Education
High School Diploma -
Colegio Parroquial San Ignacio De Loyola
Santiago Rodriguez, Republica Dominicana06-2015
Some College (No Degree) - Medicine
Pontificia Universidad Católica Madre & Maestra
Santiago, Dominican RepublicSkills
- POS system
- Conflict resolution
- Team collaboration
- Reservation management
- Employee training
- Inventory management
- Effective communication
- Problem solving
- Cash handling proficiency
- Patience and empathy
- Strong multitasking
- Quick decision making
- Adaptability under pressure
- Team player mentality
- Customer service focus
- Decision-making
- Point of sale (POS) system operations
- Price memorization
- POS operation
- Relationship management
- Upselling techniques
- Buffet setup and takedown
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Assistant Waiter
Soho House New York
03.2022 - Current
Assistant Manager
THE HUTTON COMPANY
02.2020 - 03.2022
Restaurant Waiter
THE HUTTON COMPANY
03.2017 - 03.2020
Host
Lee's Inlet Kitchen
05.2015 - 04.2017
High School Diploma -
Colegio Parroquial San Ignacio De Loyola
Some College (No Degree) - Medicine
Pontificia Universidad Católica Madre & Maestra
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