Rodarious Marshall
Atlanta,GA
Summary
McNair High School 2016, Turner Job Corp 2016 10 Years Customers Service 8 Years Culinary Arts SKILL SET Exceptional customer service Team building/management Creates healthy interpersonal relations Exemplary leadership Superb time management/implementing new systems Problem solving skills Attention to detail Outstanding culinary skills Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Slim And Husky Pizza
01.2022 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Set overall vision and provided team leadership.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Completed after shift review reports to remind supervisors of completed work.
- Evaluated employee performance and coached and trained to improve weak areas.
- Measured team performance and reported metrics to leadership team members.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
Prep Cook Supervisor
IPIC Theaters
12.2020 - 12.2022
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Planned and directed high-volume food preparation in fast-paced environment.
- Acted as head chef when required to maintain continuity of service and quality.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Mentored kitchen staff to prepare each for demanding roles.
- Monitored food and labor costs to verify budget targets were met.
Assistant General Manager
Loteria Grill
09.2018 - 01.2020
- Manger Money Day To Day Basic, Order Inventory .Schedules
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Mentored and motivated team members to achieve challenging business goals.
Department Manager
Walmart
02.2017 - 09.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Prep Cook
Willys Mexicana Grill Inc
08.2016 - 07.2018
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Food Handler
Hilton
08.2015 - 01.2016
- Certifications and Licenses:ServSafe,Driver's License, ,Certification ServSafe manager 2016-2021
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Received, unpackaged and stored incoming food deliveries.
- Maintained high customer satisfaction levels by preparing orders accurately.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Culinary Arts
Turner Job Corps Center - Albany
Albany, GA09.2017
High School Diploma -
Mcnair High School
Atlanta, GA05.2016
Skills
- Inventory Accuracy
- Maintaining Clean Work Areas
- Job Assignments
- Cash Handling
- Performance Motivation
- Interpersonal Skills
- Labor and Food Cost Control
- Meeting Production Goals
- Employee Performance Reviews
- Hospitality Management
- Station Preparation
- Leading Employees
- POS Inventory System Operation
- Stock Organization
- Schedule Management
- Raw Materials
- Inventory and Supply Management
- Recruiting and Hiring
- Professional Speaking
- Handling Customer Complaints
- Grand Openings
- Inventory Pricing
- Special Assignments
- Team Meetings
- Food Safety and Sanitation
Accomplishments
- Supervised team of 10 staff members.
Certification
- CM - Certified Manager Certification
Timeline
Shift Lead Manager
Slim And Husky Pizza
01.2022 - Current
Prep Cook Supervisor
IPIC Theaters
12.2020 - 12.2022
Assistant General Manager
Loteria Grill
09.2018 - 01.2020
Department Manager
Walmart
02.2017 - 09.2019
Prep Cook
Willys Mexicana Grill Inc
08.2016 - 07.2018
Food Handler
Hilton
08.2015 - 01.2016
Culinary Arts
Turner Job Corps Center - Albany
High School Diploma -
Mcnair High School
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