Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Rodas Mekonnen

Silver Spring,MD

Summary

Dynamic professional with extensive experience in financial operations and event ticketing. Demonstrated expertise in preparing accurate reports, maintaining confidentiality of sensitive information, and fostering strong relationships with customers to drive repeat business and satisfaction. Skilled in conducting research, handling large sums of money with precision, and providing exceptional customer service. Proficient in database management, technical troubleshooting, and optimizing sales strategies to achieve organizational goals. A proactive team player with excellent communication and interpersonal skills, committed to delivering high-quality results in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Transfer Operations Associate

Etraiye
Silver Spring, MD
01.2023 - Current
  • Prepared reports on transaction activity for management review, ensuring accuracy and completeness.
  • Verified customer signatures on documents and ensured the accuracy of all paperwork before submission for approval.
  • Maintained confidentiality of bank records, transactions, and customer information at all times.
  • Developed and maintained strong relationships with customers to foster repeat business and satisfaction.
  • Conducted research on customer inquiries regarding their accounts using internal banking systems, providing accurate and timely information.
  • Handled large sums of money with accuracy while adhering to security protocols and procedures.
  • Performed cash handling duties, including counting currency, coins, and checks, with precision and attention to detail.
  • Assisted customers with basic technical issues related to digital banking platforms, ensuring a smooth user experience.
  • Maintained accurate records of all financial transactions, ensuring compliance with regulatory requirements.
  • Demonstrated proficiency in preparing financial statements, including balance sheets, income statements, and cash flow statements.
  • Provided support in developing new policies related to financial management, contributing to operational efficiency and compliance.
  • Managed and resolved customer complaints regarding billing errors or discrepancies promptly and effectively.
  • Balanced cash drawers on a daily basis, reconciling transactions and ensuring accuracy.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts, maintaining accuracy and efficiency.
  • Processed customer transactions, including deposits, withdrawals, and account transfers, accurately and efficiently.
  • Provided exceptional customer service, addressing inquiries, resolving issues, and promoting bank products and services.
  • Assisted customers with account inquiries, statement requests, and online banking services, demonstrating knowledge and expertise in banking products and procedures.

Sales Coordinator

Eastern Mennonite University
Harrisburg, VA
09.2021 - 05.2022
  • Maintained an up-to-date database of prospective ticket buyers and their contact information, utilizing software applications like MS Excel and Access.
  • Provided on-site support during ticketed events, addressing issues and ensuring a seamless ticketing experience for attendees.
  • Conducted follow-up communications with customers after each ticket sale to ensure satisfaction and address any concerns.
  • Processed ticket orders received from customers within specified timelines, ensuring accuracy and timely delivery.
  • Prepared invoices and collected payments from clients upon completion of each ticket sale, maintaining organized financial records.
  • Established communication protocols between internal departments related to ticket sales, facilitating coordination and efficient workflow.
  • Created and analyzed reports on daily, weekly, and monthly ticket sales performance, identifying trends and optimizing sales strategies.
  • Troubleshot technical issues related to the online ticketing system, ensuring smooth functionality for customers.
  • Provided accurate information about ticket availability, prices, and event details to customers, assisting with purchasing decisions and inquiries.

Education

Accounting

Mount St Mary's University
Emmitsburg, MD
05-2025

Skills

  • Customer Needs Assessment
  • Data Entry
  • Money Handling
  • Asset Management
  • Cash counting
  • Customer Relationship Management
  • Customer relationship development
  • Financial Reporting
  • Budgeting and Forecasting
  • Financial Analysis
  • Compliance and Regulation
  • Advanced Microsoft Excel Skills
  • QuickBooks and SAP Proficiency
  • Attention to Detail
  • Problem-Solving Abilities
  • Strong Interpersonal and Communication Skills

Languages

English
Native/ Bilingual
Tigrigna
Native/ Bilingual
Amharic
Native/ Bilingual

Accomplishments

  • Deals list

Timeline

Transfer Operations Associate

Etraiye
01.2023 - Current

Sales Coordinator

Eastern Mennonite University
09.2021 - 05.2022

Accounting

Mount St Mary's University
Rodas Mekonnen