RODDY GULUTZO
Justin
Summary
Customer service professional with a focus on improving team efficiency and customer satisfaction. Experienced in developing streamlined service procedures and enhancing communication. Skilled in quality assurance and performance improvement.
Overview
18
18
years of professional experience
Work History
Major Shop Coordinator/Emergency Roadside Dispatch
TTN Fleet Solutions
12.2018 - Current
- Managed high priority client communication and coordinated timely repairs.
- Developed and implemented a standardized communication protocol used office-wide.
- Conferred with the customer and team supervisors to address and resolve service needs
- Received and prepared work orders
- Monitored personnel in the field to maintain location knowledge and provide ongoing support
- Volunteered for and tackled new assignments and tasks to ease staff member burden
- Oversaw shift operations, ensuring accurate information management for over 200 clients.
- Required minimal oversight to complete job tasks, meeting all deadlines and goals
- Implemented operational systems to enhance work speed and efficiency.
- Led new hire training and facilitated ongoing operational training sessions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Security Officer
Allied Universal
11.2013 - 11.2018
- Responsible for the controlled access of approved individuals into Vaquero Country Club and Community as well as day to day needs of residential owners
- Shift lead for twenty guards at the contractor gate at the community, making sure information was up to date and oversaw new employee training
- Directed new hires on how to operate software (Dwelling Live) and effectively provide customer service while completing tasks expected of them
- Oversaw shift operations, ensuring accurate information management for over 200 clients.
- Put forth and implemented a system of operation to increase the speed and effectiveness of the work required
- Provided quick and successful solutions to problems as they arose with software and client inquiries
- Kept track of roughly 600 independent contractors daily; What companies they worked for and what jobs they were authorized to do on site
- Guided client guests to their destinations successfully and clearly
- Leveraged critical thinking to identify and address potential security threats
Butcher
Kroger
02.2012 - 11.2013
- Supplied exemplary customer service while contributing to the food preparation necessary to fill the shelves of the butcher block
- Entrusted with machine care and upkeep upon closing valued at roughly $30,000
- Implemented exceptional customer service techniques by fulfilling specialized requests and wholesale orders
- Supplied and trained personnel on matters of cleanliness, client interactions, and various types of meat cuts
- Ensured correct use of machinery, including mincers, slicers, and meat saws
- Exercised butchery competence to maintain proper food temperatures
- Emphasized fast, friendly customer service
- Stocked, priced, front-faced and rotated merchandise
- Offered product samples, answered questions and suggested products
- Maintained positive working relationship with customers, team members, and leadership
Ranch Hand
Long Shot Ranch
03.2010 - 02.2012
- Repaired ditches, headgates, and pipes to maintain proper working conditions
- Kept property in good shape, including maintaining buildings, fixing roads, and repairing fencing
- Set up paddocks with portable electric fencing
- Worked with ranch activity leaders to load and unload supplies
- Maintained and cared for cars, trucks, and ranch equipment
- Fed and watered livestock and monitored food and water supplies
Cashier
Alberstons LLC
05.2007 - 03.2010
- Processed cash register transactions by inputting product costs and giving back change
- Adhered to all cash handling policies and procedures
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Returned non-purchased products to shelves and performed general merchandising functions
- Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador
- Recognized for providing efficient service with high degree of accuracy
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
Education
High School Diploma - Texas Standard
Central High School
Keller, TexasSkills
- Maintain records
- Teamwork
- Research
- Scheduling coordination
- Prioritization
- Customer relations
- Process Improvement
- Training and Development
- Problem Solving
- Communication Skills
- Adaptability
Timeline
Major Shop Coordinator/Emergency Roadside Dispatch
TTN Fleet Solutions
12.2018 - Current
Security Officer
Allied Universal
11.2013 - 11.2018
Butcher
Kroger
02.2012 - 11.2013
Ranch Hand
Long Shot Ranch
03.2010 - 02.2012
Cashier
Alberstons LLC
05.2007 - 03.2010
High School Diploma - Texas Standard
Central High School
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