RODEENA HUBBARD
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
Work History
Night Auditor
Intercontinental Hotel Group, IHG
07.2023 - Current
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
CLUB CONCIERGE
INTERCONTINENTAL
09.2022 - 07.2023
- Welcome guests and VIPS in a friendly, prompt and professional manner.
- Set up meal offerings.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
GUEST SERVICE REPRESENTATIVE
Intercontinental Hotel
06.2021 - 08.2022
- Acknowledge all guests with hundred percent customer service
- Check in/ Check out procedures
- Process guest payments and refunds as needed
- Assist with guest calls and folios/receipts
- Perform daily cashier close duties
- Accommodate all requests from guests.
GUEST SERVICE REPRESENTATIVE
FAIRFIELD INN & SUITES MARRIOTT
10.2018 - 04.2021
- Greet and Welcome all guests with a smile and professional conversation
- Manage guests’ arrivals including processing payments, noting requests, and issuing room keys
- Collaborate with maintenance, housekeeping to resolve requests and issues efficiently
- Acknowledge all Marriott Bonvoy members and grant their requests
- Complete shift reports each day/ shift detailing reservations, check-in/check-outs, charges, and any other information requested by the management.
BANQUET SERVER
BALTIMORE MARRIOTT WATERFRONT
05.2016 - 10.2018
- Assist with table and banquet hall prep before the event
- Assist with food/ buffet preparation before and during the event
- Ensure safe food handling guidelines are followed by self and team members
- Work as a member of a team, communicate with team members and supervisors to ensure efficient work ethic and overall guest satisfaction
- BAR RUNNER
- Prepare beers and liquors before the opening of the bar
- Ensuring bar is well stocked with beer, wine, and liquor
- Track opening and closing liquor/wine/beer inventory
- Help bartenders with anything that he or she needs
Hostess/ Cashier, HOST/ CASHIER / SERVER
IHOP -Landstown Commons
09.2015 - 05.2016
- Greet Customers and patrons personally and on the phone
- Escorting them to tables and providing them menus and daily specials
- Accept payments from customers
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
GUEST SERVICE ASSISTANT
WATERFRONT AIRPORT HOTEL AND CASINO
05.2012 - 05.2015
- Greet all guests in a courteous and professional manner
- Handle guest check ins and check outs appropriately
- Operate hotel switchboard, take calls and provide information and transfer calls
- Keep records of occupied rooms and guests' accounts
- Prepare checkout receipts and collect payment from departing guest
Education
Bachelor of Tourism Management -
UNIVERSITY OF SAN CARLOS
2012
Highschool
MARIA MONTESSORI INTERNATIONAL SCHOOL
2008
Skills
- SKILLS & SYSTEMS
- OPERA PMS
- HotSOS
- Microsoft Word/Excel/PowerPoint
- Cash Management
- Punctual and Reliable
- Able to multi-task
- Problem Anticipation and Resolution
- Payment Collection
- Night audit procedures
Timeline
Night Auditor
Intercontinental Hotel Group, IHG
07.2023 - Current
CLUB CONCIERGE
INTERCONTINENTAL
09.2022 - 07.2023
GUEST SERVICE REPRESENTATIVE
Intercontinental Hotel
06.2021 - 08.2022
GUEST SERVICE REPRESENTATIVE
FAIRFIELD INN & SUITES MARRIOTT
10.2018 - 04.2021
BANQUET SERVER
BALTIMORE MARRIOTT WATERFRONT
05.2016 - 10.2018
Hostess/ Cashier, HOST/ CASHIER / SERVER
IHOP -Landstown Commons
09.2015 - 05.2016
GUEST SERVICE ASSISTANT
WATERFRONT AIRPORT HOTEL AND CASINO
05.2012 - 05.2015
Bachelor of Tourism Management -
UNIVERSITY OF SAN CARLOS
Highschool
MARIA MONTESSORI INTERNATIONAL SCHOOL
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