Rodeisha Crockett
Desoto
Summary
Highly motivated, quality-driven, high-energy professional with 4 years of experience in the healthcare industry, combining strong organizational and communication skills with the ability to work in a fast-paced environment. Ability to independently evaluate, analyze, and coordinate work activities. Exceptional customer service skills with excellent problem-solving skills; creative and resourceful in resolution. Trusted advisor, liaison, and assistant. Self-starter, easily adaptable to learn any medical software and systems, with technical skills in computer and network systems. High Professionalism, Time Management, Strong Work Ethic, Analytical Thinker, Detail Oriented, Leadership, High Integrity. Work well with all levels of people, as well as being an independent worker. Well-rounded performer, flexible and versatile, committed to continued excellence.
Overview
17
17
years of professional experience
Work History
Environment Management Specialist
VA North Texas Health Care System
Dallas, TX
03.2022 - Current
- Possess the knowledge of and ability to apply principles of chemistry, biology, bacteriology, etc., as they apply to hospital housekeeping requirements
- Knowledge of word processing software, copy, edit, store, retrieve, and print forms, memos, letters, and lengthy reports.
- Able to establish files, maintain, purge, and dispose of office records/files in accordance with regulations and procedures.
- Comprehend, interpret, and implement verbal and written instructions from the supervisor to ensure acceptable results in the assigned area
- Abide by and adhere to medical center policies
- Operate and perform minor maintenance to floor scrubbers/buffers, wet pickup vacuums, dry vacuums, and battery-powered scrubbers
- Perform duties such as scrubbing, stripping, waxing, and polishing floors, sweeping, mopping, vacuuming, and shampooing of rugs and carpets
- Use aseptic cleaning/disinfection techniques
- Handle exposure to both non-infectious and infectious waste safely
- Use standard precautions along with proper personal protective equipment
- Assists the management in accomplishing a vast array of service tasks and has the authority to accomplish day-to-day operational requirements
- Provide instruction on proper use of all equipment - floor scrubbers, buffers, vacuums
- Operate battery-powered equipment, move furniture, and set up ladders or other heavy equipment as required
- Use ladders and scaffolds to wash ceiling fixtures and room partitions
- Keep classified recycling rooms clean and ensure that all patient data is secure to prevent any HIPPA
- Move heavy furniture, supplies, and equipment. Clean, disinfect, and deodorize urinals, toilet bowls, sinks, and showers
- Assist Veterans and families with a variety of concerns about their rooms, the facility, or directions
- 4500 S. Lancaster
- Dallas, TX 75216 (214) 742-8387
- Highest Grade Level Held: GS-2/3
- Tour of Duty: 40 Hours per week
- Supervisor: Michael Walker
- Contact Supervisor/ Yes
- Please contact first
SHIFT SUPERVISOR / MANAGER
DD’S DISCOUNT
Las Vegas, NV
08.2009 - 05.2022
- Post hours worked, leave taken, overtime worked, and tour changes of employees based on when the hours of work are performed for holidays, and weekends
- Staff Management Hiring, training, scheduling, and supervising store employees to ensure excellent customer service and efficient store operation
- Customer Service Ensuring customers have a positive shopping experience by addressing complaints, providing assistance, and maintaining store standards
- Inventory Control: Managing stock levels, ordering merchandise, overseeing receiving shipments, and preventing shrinkage or theft
- Sales and Marketing: Implementing sales strategies, monitoring sales performance, analyzing market trends, and planning promotions to meet store sales targets
- Financial Management: Handling budgeting, controlling expenses, cash management, and preparing sales reports
- Store Maintenance: Ensuring the store is clean, organized, and safe for employees and customers
- Compliance: Ensuring the store complies with company policies, health and safety regulations, and legal requirements
- Planning and Reporting: Setting goals, developing business plans, and reporting performance metrics to upper management
- Knowledge of word processing software, copy, edit, store, retrieve, and print forms, memos, letters, and lengthy reports.
- Able to establish files, maintain, purge, and dispose of office records/files in accordance with regulations and procedures.
- 931 West Owens Ave. Ste 110
- Las Vegas, NV. 89106
- Tour of Duty: 40 Hours per week
- Supervisor: N/A
CUSTOMER SERVICE
T-MOBILE
Las Vegas, NV
02.2020 - 02.2022
- Demonstrate adaptability to new software, apps, or communication platforms with minimal instruction
- Provide proactive and timely resolutions for customer inquiries and concerns
- Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions
- Deliver exceptional customer experience using provided training tools, resources, and personal expertise
- Meet department productivity and quality standards
- Complete training requirements to develop new skills
- Responsible for listening to customer concerns, answering customer questions, and providing information about the company's products and services.
- Assist with taking orders and setting up new customer accounts.
- Deliver exceptional customer service using resource documentation for reference.
- Receive incoming calls for scheduling appointments.
- Updated customer personal information
- Processed payments using payment platforms and corresponded via email and chat to customer requests.
- Communicated with supervisor daily, set priorities, and met daily deadlines.
- Handled 80-100 incoming back-to-back calls daily, conducting technical support on damaged devices.
- Create and monitor customer tech follow-ups.
- Knowledge of all Cellular Data Care processes and ensuring compliance with established processes, policies, and regulations within T- Mobile guildlines.
- Utilize various software, hardware system products, and data portals to transfer and capture information electronically.
- Develop and/or maintain effective and efficient communication
- Independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
- 6605 Grand Montecito Pkwy.
- Las Vegas, NV. 89149
- Tour of Duty: 40 Hours per week
- Contact Supervisor/ N/A
Education
High School Diploma - Medical Billing and Coding
CONCORDE CAREER COLLEGE
01.2009
Diploma - undefined
EL CAJON VALLEY HIGH SCHOOL
01.2004
Skills
- Operations management
- Business analysis
- Organizational development
- Human resources management
- Customer relations
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
Timeline
Environment Management Specialist
VA North Texas Health Care System
03.2022 - Current
CUSTOMER SERVICE
T-MOBILE
02.2020 - 02.2022
SHIFT SUPERVISOR / MANAGER
DD’S DISCOUNT
08.2009 - 05.2022
Diploma - undefined
EL CAJON VALLEY HIGH SCHOOL
High School Diploma - Medical Billing and Coding
CONCORDE CAREER COLLEGE