RODEJA CAUTHEN
ROCK HILL,SC
Summary
Adaptable and diligent Professional Leader with 10+ years of demonstrated effective communication, conflict resolution, and problem-solving skills within a fast-paced environment.
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
6
6
years of professional experience
Work History
Front Desk Guest Service Representative
Tru By Hilton
2023.03 - 2024.08
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Collaborated with housekeeping staff to coordinate room availability and cleanliness for incoming guests.
- Handled confidential information discreetly, safeguarding guest privacy during transactions and interactions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained accurate records of guest reservations, payments, and special requests, ensuring seamless experiences.
- Balanced daily cash drawer accurately, ensuring proper financial documentation for each shift.
Production Operator
Bedgear
2022.01 - 2023.03
- Maintain all inventory within warehouse safely and accurately
- Perform inventory counts at required accuracy rating based on current measurement techniques
- Ensure that production area maintains stock levels to ensure work flow is not disrupted
- Complete receiving conditions report and validate received sku /carton counts.
Marking Operations
Amerisave Mortgage
2020.05 - 2022.01
- Managed a high volume of calls with existing or potential homeowners who shown interest in either refinancing or purchasing a home
- Pre-screened potential borrowers by confirming basic information, completing a soft credit pull and asking pre-qualifying questions
- Established and maintained a friendly rapport with customers and overcame objections by understanding their goals and interests
- Set appointments and transferred qualified warm leads to the licensed Loan Officers.
Customer Service Representative
IQor (T-Mobile)
2018.11 - 2020.04
- Provided exceptional customer service to T-Mobile customers with accurate answers and solutions
- Collected payments on accounts via credit/ debit cards and checking accounts
- Negotiated with customers and handled difficult customer interactions
- Set payment arrangements for customers when needed and if they were eligible
- Researched every account carefully and thoroughly explained customers charges on bills.
Education
High School Diploma -
Rock Hill High School
Rock Hill, SC06.2017
Skills
- Proficient in various Business Systems
- High level of business acumen
- Exceptional Customer Service
- Strong organizational skills
- Collections
- Detail Oriented
- Prioritization
- Well-developed Time Management
- Heavy Data Entry
- Accountability & Dependability
- Processing Large Volumes of Communication
- Ability to meet tight deadlines and handle multiple tasks
- Strategic Negotiation
- Team player attitude
- Exceptional communication
- Computer Skills
Timeline
Front Desk Guest Service Representative
Tru By Hilton
2023.03 - 2024.08
Production Operator
Bedgear
2022.01 - 2023.03
Marking Operations
Amerisave Mortgage
2020.05 - 2022.01
Customer Service Representative
IQor (T-Mobile)
2018.11 - 2020.04
High School Diploma -
Rock Hill High School
Similar Profiles
Jessica ReedJessica Reed
Banquet and Events Coordinator at TRU By HiltonBanquet and Events Coordinator at TRU By Hilton
Nabil HooshmandNabil Hooshmand
Front Desk Agent at Tru By HiltonFront Desk Agent at Tru By Hilton
Laura Olea- TorresLaura Olea- Torres
Front Desk Agent at Tru By HiltonFront Desk Agent at Tru By Hilton