Rodel Recinto
National City,CA
Summary
Dynamic customer service professional with a proven track record at U-Haul Moving and Storage, excelling in problem-solving and customer issue management. Bilingual and skilled in accurate data entry, I enhance service experiences and drive sales through in-depth product knowledge and collaborative teamwork, consistently achieving high customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Uhaul Moving And Storage
02.2021 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed rental transactions using software systems to ensure accurate billing and inventory management.
- Assisted customers in selecting moving supplies, enhancing overall service experience and satisfaction.
- Educated clients on U-Haul services, promoting additional products to meet diverse moving needs.
- Repair any minor equipment damage and ensure equipment is ready for next rental
- To teach and guide any new recruits in making sure they follow protocol and to help/answer any questions to the best of my knowledge in the absence of the General manager.
Cashier/Customer Service Representative
Home Depot
06.2019 - 01.2020
- Achieved accurate cash drawer balances, ensuring financial accountability during shifts.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries effectively.
- Collaborated with team to meet sales targets and maintain store cleanliness.
- Adapted swiftly to new POS technologies, facilitating smooth transitions for staff and customers.
- Supported various departments, demonstrating versatility within the retail environment.
Construction Helper
Sundance
03.2016 - 05.2018
- Assisted in daily operations to ensure efficient workflow and timely completion of tasks.
- Maintained cleanliness and organization of work areas to promote safety and productivity.
- Supported skilled workers by preparing materials and assisting in complex tasks.
- Enhanced construction efficiency by assisting in the preparation and organization of job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to on-time project completions by efficiently performing assigned tasks within deadlines.
- Reduced material waste by accurately measuring, cutting, and assembling building components as directed.
- Improved overall project quality with careful attention to detail during all phases of construction work.
- Assisted with site preparation and cleanup to maintain organized work environments.
- Operated hand and power tools safely to support construction tasks.
Education
High School Diploma -
Okkodo High School
Guam, USASkills
- Customer support
- Engaged listening
- Problem-solving skills
- Accurate data entry
- Building professional connections
- Customer issue management
- In-depth product knowledge
- Inventory management
- Fluent in two languages
- Strong focus on accuracy
- Collaborative teamwork
- Payment processing
- Quality assurance
- Sales strategy development
- Experienced with Microsoft Office applications
- Skilled in managing Google Drive tools
- Inventory stocking
Certification
- Certified Forklift driver
- Certified Propane Dispenser
- Certifications in Environmental Hazard Safety
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Kapampangan
Native or Bilingual
Timeline
Customer Service Representative
Uhaul Moving And Storage
02.2021 - Current
Cashier/Customer Service Representative
Home Depot
06.2019 - 01.2020
Construction Helper
Sundance
03.2016 - 05.2018
High School Diploma -
Okkodo High School