Rodeline Charles
Palm Beach,FL
Summary
Meticulous Student Nurse dedicated to contributing value to patient-focused team. Commended for superior performance in academic and clinical units. Collaborates with healthcare professionals to foster seamless care delivery. Dedicated and well-qualified RN offering proven skills in patient care, medication administration and treatment implementation. Detail-oriented, responsive, and proficient in routine care and emergency response. Brings multi-year record in field. Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Wellview Health
Fort Lauderdale, FL
07.2021 - 04.2023
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Communicated effectively with patients regarding their health concerns or questions about treatment options.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Supervised, trained and coached team of medical assistants.
Nurse Extern
St Mary's Medical Center - SCL Health
West Palm Beach, FL
02.2022 - 10.2022
- Administered medications under the supervision of a Registered Nurse.
- Assessed patient vital signs, such as temperature and blood pressure.
- Demonstrated knowledge of infection control protocols while providing patient care services.
- Provided assistance with activities of daily living, including bathing, dressing, toileting and ambulation.
- Assisted RNs with complex treatments and procedures for patients.
- Maintained accurate documentation of all patient interactions in electronic health records system.
- Performed basic nursing care procedures, such as wound care and catheter insertion.
- Recorded patient medical history and reported changes in condition to the nurse in charge.
- Collaborated with multidisciplinary teams on discharge planning activities.
- Obtained vital signs and checked blood glucose levels of assigned patients.
- Employed strong infection control procedures and isolation strategies to minimize spread of communicable diseases.
- Shadowed nursing staff to better understand care approaches and learn proper procedures.
- Assisted with wound care procedures under the guidance of RN.
- Administered oral and topical medications as directed by a registered nurse.
- Collected blood, tissue and other laboratory specimens for testing.
- Helped maintain patient rooms, ensuring a clean and safe environment.
- Helped manage patient nutrition by setting up meal trays and assisting with feeding as necessary.
- Assisted nursing staff with direct patient care under supervision of RN.
Lead Medical Assistant
Foundcare Health Center
West Palm Beach, FL
11.2011 - 05.2021
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Participated actively in continuing education programs relevant to my role as a Lead Medical Assistant.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Incorporated outside records into charts and EHR.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
- Prepared treatment rooms for patient examinations.
- Processed orders for medical supplies and lab equipment.
- Handled general office duties to support administrative staff during peak hours.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
Cashier
Forever 21
Wellington, FL
12.2009 - 02.2010
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Assistant Contractor
Home Health Aid
Boca Raton, FL
12.2009 - 12.2009
- Changed bed linens and maintained a clean living environment for the client's safety.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Participated in developing individualized care plans based on medical orders and assessments.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
Education
Associate of Science - Registered Nurse
Southeastern College
West Palm Beach, FL07-2023
Associate of Science - Medical Assistant
Southeastern College
West Palm Beach, FL03-2011
High School Diploma -
Santaluces High School Adult Education Center
Lantana, FL05-2009
Skills
- Patient education and counseling
- Conflict resolution techniques
- Vital signs monitoring
- Performance Improvement
- Critical thinking abilities
- Staff Oversight
- Medication Management
- Coaching and Mentoring
- Decision-Making
- Medical Emergency Triage
- Customer Service
- Staff Supervision
- Staff Leadership
Accomplishments
- Leadership Role
- Employee of the Month
- Promoted to Supervisor
Certification
- Registered Nurse
Languages
Creole
Full Professional
Timeline
Nurse Extern
St Mary's Medical Center - SCL Health
02.2022 - 10.2022
Lead Medical Assistant
Wellview Health
07.2021 - 04.2023
Lead Medical Assistant
Foundcare Health Center
11.2011 - 05.2021
Cashier
Forever 21
12.2009 - 02.2010
Assistant Contractor
Home Health Aid
12.2009 - 12.2009
Associate of Science - Registered Nurse
Southeastern College
Associate of Science - Medical Assistant
Southeastern College
High School Diploma -
Santaluces High School Adult Education Center
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