Rodelyn Kelly

• Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Managed chips and money transactions with attention to detail to prevent fraud.
• Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
• Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
• Assisted players with placing bets, educating on game rules to increase understanding.
• Monitored game for potential security risk to protect operation and players.
• Maintained a professional and welcoming atmosphere for players with excellent communication skills.
• Answered players questions and resolved disputes to provide excellent customer service.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Learned and followed company procedures to maintain consistency and standards.
• Enforced game rules to maintain fair paly and avoid disputes.
• Enhanced customer experience by providing friendly and efficient service during table games sessions.
• Monitored players behavior, taking appropriate action against rule violations.

Demonstrated exceptional communication and customer service abilities in dynamic casino setting.

Ensured safety and compliance through comprehensive knowledge of games and regulations.

Cultivated positive relationships with customers, contributing to enjoyable experiences.

Exhibited strong communication and customer service capabilities within high-pressure casino setting.

Demonstrated thorough understanding of games and regulations to uphold industry standards.

Cultivated positive relationships with customers, contributing to enjoyable gaming experiences.

Maintained safety standards in all operational aspects of the casino.

• Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
• Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
• Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
• Ensured game integrity through strict adherence to gaming policies and procedures.
• Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
• Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
• Kept gaming areas clean and organized to maintain safe and secure environment.

Cultivated strong rapport with customers to ensure enjoyable gaming experiences.

Demonstrated effective communication and customer service skills in fast-paced casino environment.

Maintained thorough knowledge of games and regulations to uphold safety standards.

Ensured safe working environment through adherence to industry regulations.

• Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
• Handled and shuffled cards and playing pieces to maintain game integrity.
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
• Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
• Maintained a clean and organized gaming area, ensuring guests had access to necessary supplies while also keeping the casino floor visually appealing.
• Provided training to new dealers, improving team performance and consistency in game management.
• Adapted quickly to new and varied table games, enhancing versatility and value as team member.
• Managed large sums of money, ensuring accurate transactions and payouts to maintain casino integrity.
• Maintained high level of concentration and accuracy under pressure, ensuring smooth game flow.