Rodena Sagna
Ft. Worth,TX
Summary
Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.
Positive, collaborative, and highly organized individual with strong foundation in medical billing and coding. Possesses comprehensive understanding of ICD-10, CPT, and HCPCS coding standards and has honed skills in data entry and electronic medical records management. Capable of leading team to ensure accurate coding and compliance, ultimately improving overall efficiency and accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cash Reconciliation Specialist
PDS Health
04.2024 - Current
- Streamlined the reconciliation process for faster completion and reduced errors.
- Managed daily cash reconciliation tasks, ensuring timely resolution of discrepancies and accurate recordkeeping.
- Conducted regular audits of financial data to maintain compliance with company standards and regulations.
- Reduced discrepancies in financial reports by conducting thorough cash reconciliations.
Licensed Insurance Agent
USAA Insurance
04.2023 - 03.2024
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
Medical Practice Manager
Fairbanks Psychiatric & Neurological Clinic
03.2019 - 02.2023
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
- Addressed and remedied all patient or team member issues.
- Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Boosted staff morale by offering constructive feedback and specific direction.
Practice Manager
Mountainview Medical Clinic
05.2014 - 10.2019
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Provided medical billing and coding duties.
- Actively participated in departmental meetings, sharing knowledge on emerging trends in the field of medical billing and coding practices.
- Continually updated personal knowledge base regarding industry best practices, changes in coding guidelines, and advancements in medical billing technology to maximize revenue potential while maintaining strict adherence to ethical standards.
- Assisted patients in understanding their medical bills, addressing concerns and clarifying any confusion regarding charges or insurance coverage.
- Ensured adherence to organizational policies regarding patient privacy and confidentiality while handling sensitive medical information during the coding process.
- Addressed discrepancies in medical coding promptly, liaising with relevant parties to rectify errors and maintain accurate billing information.
- Demonstrated proficiency in utilizing various medical software programs for appointment scheduling, billing management, and recordkeeping purposes.
Education
No Degree - Business Administration And Management
University of Alaska, Fairbanks
Fairbanks, AK05-2026
Skills
- Financial analysis
- Data reconciliation
- Microsoft Excel
- Regulatory compliance
- Team building
- Project management
Certification
- Completed professional development with AAPC received CPPM Certified Physician Practice Manager certification.
Languages
German
Native or Bilingual
Timeline
Cash Reconciliation Specialist
PDS Health
04.2024 - Current
Licensed Insurance Agent
USAA Insurance
04.2023 - 03.2024
Medical Practice Manager
Fairbanks Psychiatric & Neurological Clinic
03.2019 - 02.2023
Practice Manager
Mountainview Medical Clinic
05.2014 - 10.2019
No Degree - Business Administration And Management
University of Alaska, Fairbanks
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