Rodena Williams
Alameda,CA
Summary
Operations supervisor with extensive experience in employee training and regulatory compliance. Proven ability to manage cross-departmental communications and improve collaboration. Expertise in data entry and client relationship management, leading to enhanced operational efficiency and a safe work environment.
Overview
12
12
years of professional experience
Work History
IHSS Care Provider
IHSS Public Authority
San Pablo, CA
01.2015 - Current
- Coordinated transportation for client appointments and errands, ensuring timely arrivals.
- Executed light housekeeping tasks, including laundry and meal preparation, to support client needs.
- Maintained confidentiality of sensitive patient information in strict adherence to HIPAA regulations.
Supervisor of Operations
Allied Universal
09.2018 - 01.2025
- Coordinated cross-departmental communications to align objectives and enhance collaboration.
- Supervised daily operations, ensuring strict adherence to safety protocols.
- Oversaw staff training programs to improve employee skills and knowledge retention.
Office Manager
Nexera Holding
12.2021 - 01.2022
- Managed confidential matters with sound judgment and initiative.
- Maintained professionalism while responding to customer inquiries via phone and email.
- Conducted thorough investigations into incidents, employee concerns, and payroll discrepancies.
Supervisor of Operations
Uber
01.2016 - 05.2018
- Managed staff schedules for shifts and events to reduce overtime expenses.
- Led emergency evacuations to designated refuge areas, ensuring occupant safety.
- De-escalated conflicts by offering alternative solutions to resolve issues and diffuse altercations.
Administrative Assistant
The Pediatric Family Practice
05.2013 - 12.2015
- Scheduled medical appointments while managing multi-line phone systems efficiently.
- Conducted patient interviews to gather medical information and insurance details.
- Ensured accuracy in record-keeping through meticulous data entry and database management.
Education
Associate of Arts - Business Management
Contra Costa College
San Pablo, CA05-2025
Skills
- Data entry and management
- Regulatory compliance
- Microsoft Office Suite expertise
- Client relationship management
- Document preparation
- Project management
- Employee training
- Status reporting
- C-Cure and S2 systems knowledge
- CCTV monitoring
Timeline
Office Manager
Nexera Holding
12.2021 - 01.2022
Supervisor of Operations
Allied Universal
09.2018 - 01.2025
Supervisor of Operations
Uber
01.2016 - 05.2018
IHSS Care Provider
IHSS Public Authority
01.2015 - Current
Administrative Assistant
The Pediatric Family Practice
05.2013 - 12.2015
Associate of Arts - Business Management
Contra Costa College
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