Roderic Branford
Ider,AL
Summary
Customer support specialist with strong background in team collaboration and issue resolution. Analyzed customer feedback to enhance service quality and operational efficiency. Skilled in CRM software management and IT support, committed to continuous professional development.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
High Country Toyota
Scottsboro, Alabama
10.2022 - Current
- Managed escalated customer issues, ensuring timely and effective conflict resolution.
- Streamlined customer service processes, enhancing customer satisfaction.
- Analyzed customer feedback to identify key areas for service enhancement.
- Collaborated with sales, marketing, product development, and IT to create a seamless end-to-end experience for customers.
- Trained and mentored new team members to improve productivity, accuracy, and service quality.
Education
Associate of Applied Science - Computer Science
Northeast Alabama Community College
Rainsville, AL05-2019
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Hooksett, NH08-2026
Skills
- Customer relationship management
- Customer feedback analysis
- Customer needs analysis
- Customer support
- Problem resolution
- IT support
- CRM software management
- Network troubleshooting
- Team collaboration
Timeline
Customer Experience Manager
High Country Toyota
10.2022 - Current
Associate of Applied Science - Computer Science
Northeast Alabama Community College
Bachelor of Science - Cybersecurity
Southern New Hampshire University