RODERIC W. THIBODEAUX
COPPERAS COVE,USA
Summary
Forward-thinking, performance-focused, and results-oriented Project Manager offering extensive experience in operations management, sales support, staff supervision, and well as client service and relations. Proven expertise leading projects and programs that have an impact on national security. Experienced cross-functional leader with significant expertise in strategic project management in Logistical planning excelling at delivering results on-time/in-full at both balanced and underperforming organizations. Leadership experience includes managing staff of over 50+ employees, overseeing their performance, training, hiring/firing/transferring and development. Active Secret-SCI Clearance.
Professional with background in customer service and administrative support. Proven ability to manage high-volume calls and resolve issues efficiently. Known for strong collaboration skills and focus on achieving results in dynamic environments. Dependable and adaptable to changing needs, with excellent communication and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
SUPERVISORY CONTACT REPRESENTATIVE
VHA/TECHNICAL HELP DESK
02.2024 - Current
- Advises professional staff as to the availability and ever-changing developments in the field. Responsible for typing monthly reports and evaluations, which provide a snapshot of current and future operations. Diligently performed core duties, which aligned with the team’s mission. Maintains a daily log of encounters and job completion. Ensuring customer service remains at the highest standards. Supervises a 10-person team, which services our nations veterans and their families, thru telephonic means, and email correspondence. Participates in the development of project plans, operating plans, and supporting budget analysis: determining scope, methods, and resource requirements and schedules for projects. Manages the analysis, preparation, and submission of responses to formal requests for information related to acquisition and program office operations. Develops and updates top-level briefings for public presentation to be utilized at various conferences and events. Creates and modifies data reports based on raw data as needed and generates information to satisfy ad-hoc requests for data (current and historical) from numerous sources.
- Per Week: 40 $59,966.00/Year
OPERATIONS SPECIALIST
DPTMS/IOC GS-09
09.2023 - 02.2024
- Responsible for supporting and executing all non-mobilization operations, plans on contingencies and exercises, at Fort Hood, Texas. Provides comprehensive strategic and logistical planning, including identifying and procuring necessary resources while adhering to rigorous budgets and timelines. Utilizes strong analytical and reasoning skills to succeed in a wide array of duties including conducting evaluations, assessments and determining the level of service to be provided. Collaborates with intelligence communities in collecting, evaluating, and disseminating critical information. Advise professional staff as to the availability and ever-changing developments in the field. Responsible for typing monthly reports and evaluations, which provide a snapshot of current and future operations. Diligently performed core duties, which aligned with the team’s mission. Maintains a daily log of encounters and job completion. Ensuring customer service remains at the highest standards.
- Per Week: 40 $57,118.00/Year
- Streamlined operational workflows to enhance efficiency and reduce processing time.
OPERATIONS PROJECT MANAGER
Government Contractor
06.2020 - 09.2023
- Responsible for supporting and executing all non-mobilization operations, plans on contingencies and exercises, at Fort Hood, Texas. Provides comprehensive strategic and logistical planning, including identifying and procuring necessary resources while adhering to rigorous budgets and timelines. Utilizes strong analytical and reasoning skills to succeed in a wide array of duties including conducting evaluations, assessments and determining the level of service to be provided. Collaborates with intelligence communities in collecting, evaluating, and disseminating critical information. Advise professional staff as to the availability and ever-changing developments in the field. Responsible for typing monthly reports and evaluations, which provide a snapshot of current and future operations. Diligently performed core duties, which aligned with the team’s mission. Maintains a daily log of encounters and job completion. Ensuring customer service remains at the highest standard
- Per Week: 40 $52,000.00/Year
OPERATIONS PROJECT MANAGER
US ARMY
09.2009 - 06.2020
- Analyzed and developed information for monthly and quarterly reports. Directed evaluations and assessments on proper use of protective postured equipment for 350 employees. Determined level of service provided to personnel through gathering information and reviewing inventoried equipment on hand. Generated monthly counseling for employees, highlighting performance during rating periods. Prepared certificates and awards for personnel with outstanding achievements. Monitored electronic systems to ensure each company displayed the most up to date information. Supported a variety of Command Programs, including SHARP, OPSEC/Anti-terrorism, safety, wellness, energy conservation, EEO/affirmative employment, and others that may be established.
- Per Week: 40 $67,000.00/Year
Education
Central Texas College
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Maric College of Medical Careers
Skills
- Project Management, Contract Administration, Resource Allocation, Department of Defense Acquisitions, Change Management, Scheduling / Logistics, Strategic Planning, Knowledge of Business Environment, Contract Negotiation, Cost Analyst, Market Research
- Strong interpersonal skills
- Customer service
- Problem-solving skills
- Data entry
- Interpersonal skills
- Quality assurance
SUMMARY OF QUALIFICATIONS
- Project Management: Participated in the development of project plans, operating plans, and supporting budget analysis: determining scope, methods, and resource requirements and schedules for projects. Developed framework and manages the tracking of interdependencies within or across projects. Accountable for the coordination of collection and validation of business requirements. Determined the impact of current/existing logistics on the project.
- Management Analysis/Project Management: Managed the analysis, preparation, and submission of responses to formal taskers related to acquisition and program office operations. Develop and updating top-level briefings for public presentation to be utilized at various conferences and events. Created and modified data reports based on raw data as needed and generated information to satisfy ad-hoc requests for data (current and historical) from numerous sources.
- Leadership & Management: Experience working in team environments, motivating teams, and building a culture that encourages employees, leads ROI initiatives, strategic planning, event planning, and targeted programs. Ability to balance strategic, forward-looking planning with day-to-day demands, including crisis management.
AREAS OF EXPERTISE
Leadership, Project Management, Vendor Management, Integration, Business Analysis, Logistic Strategy, Process Improvement, Disaster Recovery, Business Continuity, Enterprise Logistic Strategy & Development, Customer Service, Business Relationship Management, Process Improvement, Agile Development, Business Management, SDLC, Large-Scale Project Management, Business Plan Development, Business Process Management (BMP), Corporate Expansion/Contractions, Pricing/Value/Scope Analysis, Customer/Data Scorecards, Data Center Systems, Disaster Recovery Planning Solutions, Risk Analysis
Timeline
SUPERVISORY CONTACT REPRESENTATIVE
VHA/TECHNICAL HELP DESK
02.2024 - Current
OPERATIONS SPECIALIST
DPTMS/IOC GS-09
09.2023 - 02.2024
OPERATIONS PROJECT MANAGER
Government Contractor
06.2020 - 09.2023
OPERATIONS PROJECT MANAGER
US ARMY
09.2009 - 06.2020
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Maric College of Medical Careers
Central Texas College