Lucretia Lang-Cheatom
Orlando,FL
Summary
Provides excellent customer service support, office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sub-Coordinator/Permanent Building Substitute Teacher
Orange County Public Schools
09.2017 - Current
- Participate in workshops and in-service meetings to enhance personal growth and professional development.
- Use job-related software to draft and finalize written correspondence and documentation.
- Oversee appointment scheduling for both clients and personnel.
- Provide backup to front desk to step in to assist with various tasks whenever employee is absent or at lunch.
- Prepare objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Develop and implement behavior management plans for students with challenging behavior.
- Administer statewide and district standardized assessments while maintaining a safe and secure testing environment.
Laundry Attendant/Front Desk Clerk
Extended Stay America
01.2014 - 07.2016
- Multitask from laundry room to the front desk.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Responded to guest inquiries and resolved complaints to establish trust and increase customer satisfaction.
Education
Associate of Arts - E.C.E/Business Management
Cuyahoga Community College
Cleveland, OH01.2014
Skills
- Provide outstanding service to new and long standing customers by closely listening to their concerns and finding resolutions
- Recordkeeping
- Best Practices Implementation
- Staff Supervision
- CRM Software
- Schedule Coordination
- Customer Service
- Schedule Management
- Discretion and Confidentiality
- Scheduling and Calendar Management
Certification
Emerging Leaders Academy/Certificate of Achievement, 12-2020-2021
Organizations
Multiple Sclerosis
Volunteer Experience
After School-Kite Club/OCPS, 09/2022, 05/2023, I provided elementary age students a chance to experience a new challenge. Camelot Knights kite club was meant to educate students on the kites body parts and many different structures. How to fly a kite and the forces of flight.
Hobbies and Interests
Kite Flying
Timeline
Sub-Coordinator/Permanent Building Substitute Teacher
Orange County Public Schools
09.2017 - Current
Laundry Attendant/Front Desk Clerk
Extended Stay America
01.2014 - 07.2016
Emerging Leaders Academy/Certificate of Achievement, 12-2020-2021
Associate of Arts - E.C.E/Business Management
Cuyahoga Community College
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