Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Roderick C. Henderson

Dallas

Summary

Seasoned Restaurant Manager with over 10 years of leadership experience and 14 years in the restaurant industry, known for driving operational excellence and leading high-performing, diverse teams. Seeking an opportunity to apply my strong customer service expertise, team management skills, and proven ability to thrive in fast-paced environments to a new and challenging role.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Field Service Supervisor

Securitas Security Services USA
10.2023 - Current
  • Supervise and manage operations for 21 client sites, ensuring contractual compliance and client satisfaction.
  • Lead and oversee 100+ security personnel, including scheduling, training, coaching, and performance evaluations.
  • Process payroll for assigned staff, ensuring accuracy and timeliness.
  • Provide formal support to multiple departments such as Operations & Administration, assisting with hiring, compliance, uniform inventory, etc.
  • Conduct regular site visits and post inspections to maintain service quality and safety standards.
  • Serve as a key point of contact for clients, addressing service issues, managing expectations, and implementing site-specific protocols.
  • Assist in incident reporting, investigations, and resolution of disciplinary matters.
  • Coordinate staff coverage, especially during emergencies, absences, or high turnover.
  • Develop and revise post orders and procedures to align with client requirements and evolving site needs.

Multi-Site Supervisor

Securitas Security Services USA
10.2023 - Current
  • Manage day-to-day operations across multiple client sites, ensuring consistent service delivery and client satisfaction.
  • Coordinate staffing needs, including hiring, scheduling, call-offs, and shift coverage across various locations.
  • Analyze site performance metrics and prepare reports for upper management on incidents, staffing, and site performance.
  • Support and implement emergency response plans, incident investigations, and disciplinary actions as needed.

Business Owner

Sandra's Kitchen CO
01.2022 - 11.2022
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Oversaw food preparation and monitored safety protocols.

General Manager

Wade's Burgers & Fries
01.2012 - 11.2021
  • Trained and mentored all staff
  • Determined staffing and scheduling requirements
  • Assisted with payroll
  • Managed an operating budget for 27 employees at 2 locations
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented cost control measures, reducing waste and improving profitability.

Shift Leader

Sonic Drive-In
01.2012 - 01.2015
  • Implemented process improvements that enhanced order accuracy and reduced wait times.
  • Monitored inventory levels, placed orders, and managed stock to minimize waste.
  • Conducted performance evaluations for team members, providing constructive feedback for development.
  • Trained new employees and delegated daily tasks and responsibilities.

Assistant Store Manager

The Flying Burger
09.2007 - 01.2012
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assisted in recruiting, hiring and training of team members.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction.
  • Implemented inventory management systems to optimize stock levels and reduce waste.

FedEx Ground Package Handler

FedEx Ground
11.2022 - 06.2023
  • Sorting deliveries and ensuring they are properly handled.
  • Scan parcels
  • Adhering to safe package handing practices
  • Work with management to resolve any safety related issues

Education

Certification - Securitas Management And Leadership

Purdue Global University
Remote (Securitas Lead Program)
12-2025

High school or equivalent - undefined

Magnolia High School
Magnolia, AR
05.2010

Bachelor of Arts - Governmental Studies W/ (State & Local Policy)

Grand Canyon University
Remote (Taking A Break From School)
10-2028

Skills

  • Skilled in Microsoft Word functionalities
  • Payroll management
  • Inventory control
  • Operational management
  • Calendar management
  • Employee training
  • Collaborative team development
  • Candidate sourcing
  • Food safety compliance
  • Labor expense evaluation
  • Point of sale expertise
  • Management oversight skills
  • Strategic leadership
  • Revenue and expense oversight

Certification

  • ServSafe Food Protection Manager Certification April 2020 to Present


  • Guard Card Level II October 2023 to Present

Affiliations

  • The National Society of Leadership and Success

Timeline

Field Service Supervisor

Securitas Security Services USA
10.2023 - Current

Multi-Site Supervisor

Securitas Security Services USA
10.2023 - Current

FedEx Ground Package Handler

FedEx Ground
11.2022 - 06.2023

Business Owner

Sandra's Kitchen CO
01.2022 - 11.2022

General Manager

Wade's Burgers & Fries
01.2012 - 11.2021

Shift Leader

Sonic Drive-In
01.2012 - 01.2015

Assistant Store Manager

The Flying Burger
09.2007 - 01.2012

High school or equivalent - undefined

Magnolia High School

Certification - Securitas Management And Leadership

Purdue Global University

Bachelor of Arts - Governmental Studies W/ (State & Local Policy)

Grand Canyon University

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