Roderick Hollis

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Contributed to store success by maintaining high standards of cleanliness throughout facility.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.

• Answered customer questions and provided detailed product information.
• Performed inventory control, such as counting, and stocking merchandise.
• Greeted customers and directed to requested products.
• Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
• Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
• Addressed and resolved complaints quickly to maintain customer satisfaction.
• Collaborated with team members to maintain positive work environment and boost employee morale.
• Answered questions about store policies and addressed customer concerns.
• Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.

• Monitored dispatch board and adjusted call priorities regularly based on caller needs.
• Communicated with individuals within inbound call center setting to complete dispatch support for roadside calls.
• Accurately and efficiently responded to over 60 daily requests.

Implemented operational policies and procedures with rent collections, maintenance and purchasing.

• Handled rent collection invoices, billing and other tenant-related charges as per lease agreements.
• Disbursed petty cash to engineering staff and property personnel.
• Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
• Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
• Maximized occupancy with strong marketing and tenant relations skills.
• Oversaw daily operations, maintenance and administration of various properties.
• Won most Improved Property 2020
• Won Best Maintenance Man 2019

• Developed new routes and operating methods to increase quality and efficiency.
• Communicated regularly with key clients to maintain positive relationships, assess needs and promote new products and services.
• Maintained long-term relationships with customers and clients.
• Answered customer questions
• Planned and assigned routes to meet customer demand and established sales objectives.
• Contacted customers via phone and email to explore connections, offer services and cement relationships.
• Loaded and unloaded products onto truck as needed
• Increased company profit 20% by meeting and exceeding sales goals.

• Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
• Solved problems, handled escalated issues and mitigated risks.
• Initiated training sessions and coached employees to develop effective staff.
• Drove staff performance by creating incentives and positive work atmosphere.
• Coordinated and encouraged professional development among direct reports.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Treated associates with fairness and respect, providing recognition of accomplishments.