Roderick Holmes
Arlington,TX
Summary
Results-driven Customer Service Representative with exceptional oral and written communication skills, adept at active listening and analytical problem-solving. Proven track record of enhancing customer experiences through service-oriented behaviors and tailored solutions that foster loyalty. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
Work History
Letter Carrier
US Post Office
Arlington, TX
01.2024 - Current
- Maintained communication with supervisors regarding changes in daily route schedules or customer requests.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.
- Scanned packages for tracking purposes and ensured timely delivery.
- Loaded mail onto delivery vehicles ensuring proper security and balance of cargo.
- Used road maps or GPS to verify routes and designated addresses.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
Auction Assistant
Manheim Auto Auction
Euless, TX
11.2022 - 05.2023
- Collaborated with other staff members in order to maintain efficient operations within the department.
- Maintained accurate records of all transactions related to the auction process.
- Logged deliveries, drop-off times and special conditions in company system.
- Organized parking lots to maximize space efficiency while ensuring quick access to desired vehicles.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Customer Service Associate
Party Girlz Boutique
Arlington, TX
12.2019 - 10.2022
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Computer Technician
GTS Technology Solutions
Irving, TX
06.2019 - 12.2019
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts, and consumable goods.
- Imaged and prepared new computers for integration into the company networks and systems.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to a predetermined checklist, and noted issues.
Apprentice Electrician
Felix Electric Company
Grand Prairie, TX
06.2013 - 01.2019
- I worked under the supervision of a journeyman electrician to learn the trade and develop my electrical knowledge.
- Organized materials and tools to maintain clean and neat work areas.
- Boosted job efficiency and customer satisfaction by maintaining organized and clean job sites.
- Assisted electrician in basic tasks such as handling tools and completing maintenance work orders.
Education
Grand Prairie High School
Grand Prairie, TX06.2011
Skills
- Organizational Skills
- Tactical Problem-Solving
- Effective Phone Communication
- Proficient Verbal and Written Skills
- Skilled in Dispute Resolution
- Certified Claims Adjuster for Texas
- Skilled hand scanners
- Logistics
- Package handling
- Scan parcels
- Parcel delivery
- Geographical expertise
- Route Optimization Expertise
Education
Grand Prairie, TX
Contact
Arlington, TX 76017
Timeline
Letter Carrier
US Post Office
01.2024 - Current
Auction Assistant
Manheim Auto Auction
11.2022 - 05.2023
Customer Service Associate
Party Girlz Boutique
12.2019 - 10.2022
Computer Technician
GTS Technology Solutions
06.2019 - 12.2019
Apprentice Electrician
Felix Electric Company
06.2013 - 01.2019
Grand Prairie High School