Summary
Overview
Work History
Education
Skills
Timeline
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Roderick Miller

Fountain,Colorado

Summary

Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

23
23
years of professional experience

Work History

Store Manager

AutoZone
Chicago Heights, IL
11.2021 - 04.2023
  • Trained and mentored associates to teach daily tasks and procedures.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.

Business Owner

Advanced customz
Matteson, IL
06.2016 - 09.2022
  • Determined pricing for products or services based on costs and competition.
  • Interviewed, trained and supervised employees.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Set pricing structures according to market analytics and emerging trends.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.

Store Manager

Oriellys Auto Parts
Calumet City, IL
05.2015 - 02.2021
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Assistant Store Manager

Advanced Auto Parts
Sanford, FL
04.2008 - 11.2013
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained inventory by checking merchandise to determine levels.
  • Coached and developed store associates through formal and informal interactions.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

Service Manager

Firestone Auto Care
Orlando, FL
10.2000 - 09.2006
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Created employee work schedules to keep shifts properly staffed.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Monitored employee performance through key metrics analysis.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Education

Associate of Arts - Criminal Justice

Florida Metropolitan University
Orlando, FL
04.2000

Skills

  • Sales Strategies
  • Verbal and Written Communication
  • Staff Supervision
  • Pricing Strategies
  • Inventory Management
  • Multitasking and Organization
  • Cash Management
  • Store Opening and Closing
  • Shift Scheduling
  • Recruiting and Hiring
  • Employee Supervision and Motivation
  • Payroll Management
  • Team Building and Leadership
  • Customer Service
  • Decision Making
  • Financial Statement Review
  • Performance Evaluation and Monitoring
  • Management Team Building
  • Employee Motivation
  • Performance Assessment
  • Team Leadership
  • Focus and Follow-Through

Timeline

Store Manager

AutoZone
11.2021 - 04.2023

Business Owner

Advanced customz
06.2016 - 09.2022

Store Manager

Oriellys Auto Parts
05.2015 - 02.2021

Assistant Store Manager

Advanced Auto Parts
04.2008 - 11.2013

Service Manager

Firestone Auto Care
10.2000 - 09.2006

Associate of Arts - Criminal Justice

Florida Metropolitan University

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Roderick Miller