Roderick Morris

• Collaborated with manufacturing and supply chain management.
• Organized records of vehicles, schedules and completed orders.
• Collaborated with other managers across departments to create cohesive strategies that benefited the entire organization''s logistics operations.
• Developed training programs for new employees, enhancing their understanding of company procedures and expectations.

Provides supervision and development opportunities for hourly Associates in assigned area by hiring, training, mentoring, assigning duties, evaluating performance, ensuring diversity awareness, and providing recognition; and ensuring compliance with applicable company policies and procedures regarding selection and recruiting, record retention, and training, as well as applicable local, state, and federal laws and regulations.

Holds hourly Associates accountable by analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; ensuring confidentiality of information, documentation, and assigned records as required by Company policies and procedures; and providing direction and guidance on the execution of Company programs and strategic initiatives.

Manages the financial performance of assigned area by creating budgets for sales, expenses, and wages; monitoring club indexing and ensuring budgeted numbers are achieved; ensuring that sales and profit goals are achieved; implementing plans to correct sales and profit deficiencies; ensuring department staffing levels are within company guidelines; and scheduling and training associates to meet the needs of members.

Works as part of the management team to ensure all opening and closing procedures are followed by collaborating with opening and closing managers to ensure a smooth transition from day to night operations; discussing merchandising opportunities, scheduling concerns, associate issues, any issues needing to be escalated, additional resources needed; and reviewing any special opening or closing instructions or information.

Increases and promotes quality of the Member experience and Member engagement by ensuring appropriate service levels and effective merchandise presentation (for example, accurate and competitive pricing, proper signage, maintaining in-stock and inventory levels, requesting merchandise to meet the needs of the community) are fulfilled in assigned areas; and modeling, enforcing, and providing guidance to associates on proper Member service approaches and techniques to ensure Member needs, complaints, and issues are successfully resolved according Company policies and procedures.

Ensures membership growth by building relationships with Members; making business visits; and training and scheduling associates.

Drives sales in assigned area by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area; assessing economic trends and community needs; overseeing the stocking and rotation of merchandise, the removal of damaged or out-of-date goods; setting up, cleaning, and organizing product displays; securing fragile and high-shrink merchandise; and monitoring expenses within assigned area.

Oversees and enforces the execution of food safety standards, cold chain compliance, and food merchandise quality by evaluating the temperature, storage, sanitation, date coding, product rotation, and recalls on stocked merchandise; and training associates about Food safety standards, policies, and procedures.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Talent: Supervise Associates: Provides specific, honest, accurate, and timely feedback on associate performance. Assigns tasks to associates that fit their skill levels and maximize team performance. Uses people processes (for example, selection, development, performance evaluation) to ensure effective associate performance. Recruits and hires the associates needed to meet business requirements. Teaches, guides, and assists in the development of associates.

Judgment: Use Appropriate Judgment: Identifies, reviews, and applies policies and procedures to make informed judgments. Identifies and uses facts information, and expertise to set priorities and make informed decisions. Uses data and evidence to determine the causes of problems and develop solutions to address them.

Customer/Member Centered: Focus on the Customer/Member: Reviews customer/member-focused data and adjusts performance to address findings. Promotes and supports associate efforts to exceed customer/member expectations. Informs associates on how to identify and locate resources to meet the diverse needs of customers/members.

Execution and Results: Manage Execution and Results: Holds associates accountable for completing work within expectations and time requirements. Plans and manages own and others' time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner. Identifies and obtains the resources needed to complete projects. Encourages associates to strive for excellence, efficiency, and quality in work practices.

Planning and Improvement: Plan and Pursue Team-Based: Improvement Coordinates and aligns planning with organizational initiatives and direction. Looks at work plans and makes changes, as needed, to achieve team or work group objectives. Sets realistic timelines for goal accomplishment. Improves work processes and practices to increase performance and results.

Influence and Communicate: Increase Commitment: Promotes ideas and links them to business needs and benefits. Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization. Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives). Shares experience and ideas with associates across the organization.

Ethics and Compliance: Manage Ethics and Compliance: Instructs associates on how to act in accordance with policies and procedures, and supports their efforts in doing so. Ensures associates demonstrate the highest standards of integrity and ethics in work situations. Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.

Adaptability: Quickly Adapt: Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and perspectives. Helps associates adjust to and develop the capabilities needed to implement organizational change initiatives.

Sustainability: Communicates PSP sustainability values and goals (for example, energy reduction, waste reduction, sustainable products) to Associates throughout the Club/area of responsibility, ensuring their understanding of the importance and impact of these initiatives, and connects PSP initiatives to the Club/area of responsibility goal. Recommends ideas or approaches based on PSP sustainability values and goals that would further improve operations and outcomes. Uses sustainability information to promote organizational success while improving social, economic, and environmental practices. Teaches Associates in area of responsibility how to handle and respond to community partners' questions and concerns regarding PSP sustainability values, efforts, and goals, including steps to take when they don't know the answer to give. Provides advice and guidance to Associates on those behaviors and actions that are consistent with PSP sustainability values and goals (for example, reducing waste, saving energy, demonstrating work-related Personal Sustainability Practices).

Associate Engagement: Ensures Associates understand and participate in the grass roots process year-round. Ensures Associates implement action plans developed in response to Associate Opinion Survey results and tracks these efforts over time. Implements programs designed to support and enhance Associate health and well-being by taking action to minimize or eliminate problematic issues. Encourages and rewards Associate engagement behaviors that contribute to the achievement of Facility and own goals. Consistently promotes the importance and value of Associate engagement by implementing processes and practices designed to improve engagement and enhance operations.

Diversity: Identifies up and coming and high-performing talent, including diverse talent, and provides for accelerated development opportunities. Demonstrates awareness and value of diverse teams by creating and maintaining an environment of objectivity, open communication, and respect. Implements and supports strategies and initiatives that build high-performing, diverse and inclusive teams. Actively supports formal diversity goal requirements.

• Conducted regular reviews of operations and identified areas for improvement.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Held weekly team meetings to inform team members on company news and updates.
• Created and managed project plans, timelines and budgets.

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging membership renewals; participating in sales and marketing events; completing and maintaining marketing recaps and other required documentation; striving to meet membership goals; and promoting the value of Sam's Club products and services.

Provides and ensures member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; locating merchandise; providing guidance and support to members regarding self-service technology; assisting members with transactions utilizing registers or self-checkout area; and ensuring club pick up orders are filled.

Oversees assigned area of responsibility by handling claims and returns; zoning the area; arranging and organizing merchandise; identifying shrink and damages; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

Completes accounting records, files, transactions, and other required documentation by following accounting office procedures; providing funds for proper register operation; creating and interpreting financial analysis reports; assisting with accounting-related investigations; preparing daily deposits; preparing and overseeing Cash Fund Transfers; investigating overages and shortages in cash register drawers and accounting office; and maintaining confidentiality and accuracy of financial and personal information.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.

• Handled high-volume periods with ease, maintaining consistent performance under pressure.
• Processed and handled customer complaints, answering questions, and providing alternative solutions.
• Conducted regular audits of completed orders to ensure accuracy and identify areas requiring attention or improvement.
• Contributed to process improvement initiatives by identifying areas for potential enhancements within the order processing department.

• Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services. Develops and supports truckload sales program by providing information on truckload sales benefits, promoting the value of truckload sales products, participating in sales and marketing events, and making efforts to meet truckload sales goals.

Builds new business for the truckload sales program by providing information to members/potential members on merchandise available and benefits of the truckload sales business, giving tours to prospective and current members, completing and maintaining required documentation, and identifying and acting on truckload sales growth opportunities.
Communicates and explains Membership types, programs, and benefits to current and prospective Members to assist with account decisions, build Membership levels, encourage renewals, and promote the value of Sam's Club products and services. Operates hardware such as cash registers or related equipment, processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
Coordinates with receiving team to ensure truckload merchandise is selected and separated from club merchandise.
Verifies payment is received for merchandise, schedules pickup or delivery time for member, and ensures necessary documentation is completed for all truckload sale orders.

• Reduced waste in production processes through continuous improvement initiatives and root cause analysis.
• Responded to business unit managers' requests to improve productivity and increase process competence.
• Led root cause analyses to identify and address problems in industrial production.
• Collaborated with production and engineering to schedule and complete projects and special assignments and identify opportunities for short and long-term improvements.
• Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services. Develops and supports truckload sales program by providing information on truckload sales benefits, promoting the value of truckload sales products, participating in sales and marketing events, and making efforts to meet truckload sales goals.
  Builds new business for the truckload sales program by providing information to members/potential members on merchandise available and benefits of the truckload sales business, giving tours to prospective and current members, completing and maintaining required documentation, and identifying and acting on truckload sales growth opportunities.
  Communicates and explains Membership types, programs, and benefits to current and prospective Members to assist with account decisions, build Membership levels, encourage renewals, and promote the value of Sam's Club products and services. Operates hardware such as cash registers or related equipment, processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.
  Coordinates with receiving team to ensure truckload merchandise is selected and separated from club merchandise.
  Verifies payment is received for merchandise, schedules pickup or delivery time for member, and ensures necessary documentation is completed for all truckload sale orders.
  

• Disposed of damaged or defective items or coordinated returns to vendors for covered items.
• Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self- service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.

Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following forklift spotting procedures; following procedures for handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to management.

Maintains the sales floor and merchandise presentation in accordance with company policies and procedures by properly zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing fragile and high-shrink merchandise.

Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures; and ensuring prominent display of promotional and seasonal merchandise.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promoted a positive work environment by fostering open communication between colleagues and supervisors.
• Cross-trained and provided backup support for organizational leadership.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Educated customers about billing, payment processing and support policies and procedures.