Results-driven Network Engineer with 8 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Personable and analytical, well-qualified in network protocols and security measures, with solid grounding in routing and switching. Possess hands-on skills in configuring and troubleshooting network hardware, ensuring optimal performance and reliability. Committed to enhancing network efficiency and security, driving seamless connectivity for users. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hi, I’m
Roderick Outlaw
Raleigh,NC
Summary
Overview
18
years of professional experience
5
Certification
Work History
BB&T Now Truist
Network Engineer
02.2018 - Current
Job overview
- Works within a small tactical group, monitoring and assessing mission critical application and network equipment, responding to failures and being liaison for advanced troubleshooting bridges for ongoing projects
- Diagnose and provide root cause analysis for deliverability issues, application, hardware, network, and O/S issues
- Evaluate and analyze systems and metrics in order to provide recommendations for service improvements
- Coordinate the design, implementation, operation, and maintenance of email system and network
- Perform in-depth analysis and detailed reporting on VDI capacity planning, SLA performance, operating system and major application software patch assessment and security vulnerability analysis
- Review and update service policies and procedures to safeguard critical systems, information and data
- Create and maintain high-quality documentation of all relevant specifications, systems, and procedures
- Assist in the development of processes to maintain business continuity and recovery standards
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Troubleshot complex multi-vendor network service provider issues.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
- Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
TEKsystems
Infrastructure Engineer
09.2017 - 02.2018
Job overview
- Completed performance trend analysis and managed server/network capacity
- Proposed client configuration and implemented technical solutions to enhance and troubleshoot systems
- Performed duties as a member of the raised floor team for a Tier III MDHA Data Center
- Managed cloud space for corporate systems
- Deployed and supported Symantec Client Security solutions for corporate clients
- Researched, responded to and resolved escalated issues/problems
- Streamlined processes by automating repetitive tasks using scripting languages such as Python, Perl, or Shell scripts.
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with business goals.
- Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
AT&T
Network Operations Center Analyst
09.2016 - 09.2017
Job overview
- Completed performance trend analysis and managed server/network capacity
- Proposed client configuration and implemented technical solutions to enhance and troubleshoot systems
- Performed duties as a member of the raised floor team for a Tier III MDHA Data Center
- Managed cloud space for corporate systems
- Deployed and supported Symantec Client Security solutions for corporate clients
- Researched, responded to and resolved escalated issues/problems
- Championed a culture of continuous improvement, encouraging team members to identify areas for growth and implement necessary changes for increased efficiency.
- Optimized network functionality, performing routine upgrades and updates on hardware and software components.
- Evaluated emerging technologies to determine their potential benefits in enhancing current systems or streamlining processes.
Mercury Z
FIOS Network Provisioner II
02.2016 - 08.2016
Job overview
- Improved overall operational performance by conducting periodic audits of existing systems and recommending necessary updates or upgrades.
- Provided exceptional troubleshooting support during post-installation periods, quickly resolving any reported issues or concerns from clients.
- Contributed to the successful completion of network expansion projects by providing technical expertise during the planning phase.
- Ensured timely delivery of services by coordinating with cross-functional teams and vendors for equipment procurement and installation.
Dunbar Armored
Driver/Security Guard
04.2015 - 02.2016
Job overview
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Obtained signatures from customers upon delivery of goods.
Sport Durst
Sales Associate
04.2014 - 02.2015
Job overview
- Collaborated with finance team to secure favorable loan terms for customers, ensuring smooth transactions and high satisfaction rates.
- Improved showroom presentation through strategic vehicle placement that highlighted key features and promoted interest from potential buyers.
- Consistently met or exceeded monthly sales goals by diligently following up on leads and maintaining a strong pipeline of prospects.
- Mentored new sales associates by sharing best practices and offering guidance on how to effectively connect with customers for successful outcomes.
- Negotiated trade-in values fairly while balancing customer satisfaction with dealership profitability objectives.
- Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions along the way.
- Maintained a strong understanding of competitor offerings and pricing, positioning our vehicles as the superior choice for customers.
Valley Proteins
Panel Operator
10.2010 - 03.2014
Job overview
- Optimized production processes through effective communication with multidisciplinary teams and coordination of activities.
- Collaborated closely with engineers to develop custom solutions tailored specifically for unique challenges within the facility''s panel operation systems.
- Assisted in training new panel operators to ensure smooth onboarding and skill development within the team.
- Reduced downtime by conducting routine maintenance checks and troubleshooting issues promptly.
- Improved operational consistency with diligent monitoring, data recording, and timely response to anomalies.
- Participated in cross-functional teams to tackle complex challenges and develop innovative solutions for the panel operation systems.
Mcdonalds, RHC Management
Shift Manager/Key Holder
02.2007 - 09.2010
Job overview
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
Education
Western Governors UniversitySalt Lake City, UT
Bachelor of Science from IT FoundationsNetwork Infrastructure Design and Security
03.2025
University Overview
MyComputerCareerRaleigh
No Degree from Certificate Program
09.2015
University Overview
Skills
- Network configuration
- LAN switching technologies
- Layer-2/3 protocols
- IP Addressing and Subnetting
- CCNA, Firewall, Network Management, Risk Assessment,
VPN - Cisco ASR series; 2600, 2800, 3600, 7200, 12000 Series Routers, and Catalyst 4500, 6500, and 7600 switches
- Experience in troubleshooting LAN/WAN, MPLS, VLAN, Cisco Routing and Switching, Cisco Voip, F5, BIG-IP Load Balancing Fortinet, Juniper SRX/EX, & Cisco ASA
- Wide Area Network Optimization
- Strong troubleshooting skills
- Cisco equipment familiarity
- Technical Support
- Documentation Writing
- Network Troubleshooting
- MPLS routers
- Change Management
- Remote work support
- Infrastructure solutions
- Hardware Installation
- Virtualization Technologies Knowledge
- Excellent presentation skills
- Risk Assessment
- Root Cause Analysis
- User Training
- Circuit management
- Team Leadership Qualities
Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
- CompTIA Network+ - Computing Technology Industry Association.
- Cisco Certified Entry Networking Technician (CCENT) - Cisco Systems.
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Server+ Certification
Informationtechnologycompetencies
Informationtechnologycompetencies
Windows PC, Mac OSX, and iOS, MS Word/Excel/PowerPoint/OutlookTimeline
Network Engineer
BB&T Now Truist
02.2018 - Current
Infrastructure Engineer
TEKsystems
09.2017 - 02.2018
Network Operations Center Analyst
AT&T
09.2016 - 09.2017
FIOS Network Provisioner II
Mercury Z
02.2016 - 08.2016
Driver/Security Guard
Dunbar Armored
04.2015 - 02.2016
Sales Associate
Sport Durst
04.2014 - 02.2015
Panel Operator
Valley Proteins
10.2010 - 03.2014
Shift Manager/Key Holder
Mcdonalds, RHC Management
02.2007 - 09.2010
- CompTIA Server+
- CompTIA A+
- CompTIA Network+
- CCNA
- CompTIA Security+ (In progress)
Western Governors University
Bachelor of Science from IT FoundationsNetwork Infrastructure Design and Security
MyComputerCareer
No Degree from Certificate Program
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