Roderick Pernetter
Pearland,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Field Engineer
Harris County, 14
02.2018 - Current
- Install and maintain trunked P25 radio system
- Monitor local RF interference
- Monitor and respond to system alarms
- Perform preventative maintenance such as RF combiner tuning, spectrum analysis, and antenna sweeping
- Install and configure switches and routers at tower and dispatch sites
- Work directly with customers to diagnose and solve communication equipment problems
- Responsible for updating radio console security software
- NIMS certified
Business Owner/Lead Photographer/Creative Director
Eight Seventeen Photography LLC
Houston, TX
08.2016 - Current
- Designed detailed business plans to outline financial, goals, and operations of company
- Set pricing structures according to market analytics and emerging trends
- Leverage social media, including Facebook, Instagram, and Google to expand market reach and facilitate increased sales
- Nationally recognized photography company that provides high-quality images for both print and internet distribution
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- Consult with clients for all on-location and studio shoots
- Manage correspondence with clients, document interactions and track data transfers with manual and automated strategies
- Provide excellent customer service and account regulation, strengthening client relations and boosting revenue
- Maintain productive professional relationships with corporate clients
- Select and set up appropriate props, backdrops and lighting
- Establish and administer annual budget with effective controls to prevent overages, support sustainability objectives
- Conducted target market research to identify advantageous trends
- Put together realistic budgets based upon costs and fees for effectively operating business
- Employ prompt decision-making and in-depth research to resolve issues efficiently and effectively
- Manage and train staff for photography, editing and photo booth operation
- Created sports media division in 2017 to provide print and digital media content for Houston area colleges and universities, high schools, youth sports programs.
- Created photo booth rental division in 2018 to provide additional service for event photography.
- Consult with local high schools on how to create a social media presence to gain exposure.
- Conduct presentations regarding services offered
- Increased revenue by fifty percent from 2020 – 2021
- Excellent customer service skills.
LTE Engineer
10.2016 - 02.2018
- Test the performance of the Harris County Public Safety LTE network
- Troubleshoot mobile data applications
- Configure cellular devices for use on the Harris County Public Safety LTE network
- Provided support for agencies using Harris County Public Safety LTE network
- Was part of a team that was recognized nationally for being one of the first agencies to provide mobile data support for Public Safety during a major event
- (Superbowl LI)
- Provided solutions to various technical problems of varying scope and complexity
Network Technician/Radio Network Operations Center Coordinator
08.2008 - 10.2016
- Texas Area
- Provide 24/7 remote radio support for clients
- Network support/administration
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- Perform data backup
- Configure PC’s for use on Harris County domains
- A/V and surveillance monitoring
- Install Microsoft operating systems (XP, Vista, 7, server 2003, server 2008)
- Install and troubleshoot PC hardware such as RAM, hard drives, video cards, network cards, etc
- Configure, install, and support layer 2 and 3 switches, routers, hubs and firewalls
- Provide problem analysis and resolution of network circuit problems
- Use available test equipment for managing and troubleshooting network performance
- Prepare cable ends for connection to devices or cable extension
- Install and troubleshoot software such as MS Office suites (2003, 2007, 2010, 2013), Symantec Antivirus, Windows defender
- Install all necessary updates and patches to computer room servers
- Generate inventory, radio usage, and maintenance reports for clients
- Administer group and one on one training sessions for employees and customers on the use of system applications
- Monitor and configure the radio and data systems
- Answer phones and dispatch job orders to field technicians, outside agencies, and vendors for system repairs
- Coordinate emergency preparedness as needed
- Perform basic radio system maintenance tasks
- Perform subscriber data entry for radio and data systems
- Assist with radio programming
- Assist with grant research
- Manage various projects such as site security and iVista application configuration and deployment.
Branch Manager
Enterprise Rent-A-Car
05.2005 - 07.2008
- Years 3 months)
- Managed 2 offices simultaneously in the Clute/Lake Jackson Area (1 training branch, 1 satellite office) with 9 employees
- Trained, developed, and mentored new employees for promotion to assistant manager
- Resolved customer concerns in a timely and effective manner
- Marketed to local business partners and in order to build solid, long-lasting relationships
- Developed marketing strategies to grow new business
- Performed financial operations to help collect Account/Receivable payments and generate profit
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- Created a fun and friendly work environment to keep employees motivated
- Qualified clients for placement in rental cars
- Set up direct billing for clients with insurance claims
- Responsible for preparing daily service reports for dealership clients
- Responsible for preparing daily sales reports for the branch
- Top ranked in core areas – Fleet growth, profits, and customer satisfaction.
Communications Officer
Department
10.2004 - 05.2005
- Monitored and operated emergency and non-emergency service telephones and radio communication systems to dispatch police officers, fire, EMS, wrecker, Animal Control, and, after hours, other City of Alvin personnel
- Monitored dispatched units and, when necessary, serves as liaison with caller; relay instructions to closest and most suitable units available, and maintain various logs recording activities for documentation and future reference
- Operated and monitored local, state, and national crime information computer systems including TLETS/NLETS, TCIC/NCIC, to assist officers in performing their duties
- Verified information and seriousness of emergency and response needed by answering calls, taking messages, and/or answering questions from remote units; coordinate police, fire, ambulance, and other emergency requests as appropriate
- Communicated with police officers, emergency and non-emergency callers, walk-in visitors, city staff, and others concerning public safety and other city service
- Transmitted and received messages between divisions of own agency and other law enforcement agencies
- Contributed to team effort by performing other related duties as assigned.
Account Manager
Rent-A-Center
07.2003 - 10.2004
- Managed and collected on past due accounts by using collection methods such as direct customer contact and customer contact by phone
- Provided customer service such as sales, delivery, and set up of product.
Professional Athlete
Arena Football League
05.2001 - 07.2002
- Played wide receiver and defensive back for two seasons with the Bossier City
- Battle Wings.
Education
Bachelor's degree - Computer and Information Sciences and Support Services
Louisiana Tech University
Ruston, LA2000
High School Diploma -
Bay City High School
Bay City, TX1996
Skills
- System Testing
- Root Cause Failure Investigation
- Project Management
- Quality Assurance
- Network Security
- Threat Detection
- Team focused attitude
- Accomplished Investigative abilities
- Superior Interpersonal Skills
- Research and Analysis
Timeline
Field Engineer
Harris County, 14
02.2018 - Current
LTE Engineer
10.2016 - 02.2018
Business Owner/Lead Photographer/Creative Director
Eight Seventeen Photography LLC
08.2016 - Current
Network Technician/Radio Network Operations Center Coordinator
08.2008 - 10.2016
Branch Manager
Enterprise Rent-A-Car
05.2005 - 07.2008
Communications Officer
Department
10.2004 - 05.2005
Account Manager
Rent-A-Center
07.2003 - 10.2004
Professional Athlete
Arena Football League
05.2001 - 07.2002
Bachelor's degree - Computer and Information Sciences and Support Services
Louisiana Tech University
High School Diploma -
Bay City High School